Reservations Agent

Rosewood Hotel Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Reservations Agent at a prestigious hotel opening in Summer 2025. You will be the first point of contact for guests, ensuring a seamless and warm booking experience. Your role will involve handling inquiries, confirming bookings, and collaborating with travel partners to enhance guest satisfaction. This position offers a unique opportunity to be part of a team dedicated to providing exceptional service in a beautifully reimagined space. If you have a passion for hospitality and enjoy engaging with guests, this is the perfect role for you.

Qualifications

• Experience in hospitality or customer service roles is essential.
• Ability to engage guests professionally over phone and email.

Responsibilities

• Handle reservation inquiries via phone and email with accuracy.
• Maintain records and process payments for reservations.
• Collaborate with travel agents and internal teams for bookings.

Skills

Hospitality

Customer Service

Attention to Detail

Communication

Booking Conversion Strategies

Tools

Opera

Synxis

Job description

The Chancery Rosewood - opening in Summer 2025, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.

Every great stay begins with the perfect booking experience. As a Reservations Agent, you’ll be the first point of contact for future guests, setting the tone with seamless service and expert guidance. Whether handling inquiries, confirming bookings, or assisting travel partners, you’ll ensure every reservation is handled with care, precision, and a touch of warmth.

Key Responsibilities:

1. Handle reservation inquiries via phone and email, ensuring every detail is accurate and every guest feels valued.
2. Maintain up-to-date records, process payments, and ensure all reservations meet hotel standards.
3. Use a strategic approach to convert inquiries into confirmed bookings while ensuring guests get the best possible experience.
4. Conduct arrival checks, verify booking accuracy, and support other departments with reservation details.
5. Work closely with travel agents, corporate clients, and internal teams to enhance the reservation process.

About You:

1. You know how to balance warm hospitality with a strategic approach to booking conversions.
2. You naturally spot inconsistencies and ensure everything is accurate before a guest arrives.
3. Whether over the phone or via email, you engage guests professionally and personably.
4. You’re comfortable using the Opera reservation systems like Opera and Synxis to manage bookings efficiently.
5. You collaborate effortlessly with other departments, ensuring a seamless guest journey from start to finish.

Diversity and Inclusion

We believe in bringing together individuals for the long-term success of our hotel and the communities we operate in. We are committed to offering a transparent, fair and consistent recruitment process for all. Ensuring equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.

About Rosewood

Rosewood Hotel Group is one of the leading global lifestyle and hospitality management groups. Our foundation is a commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which our hotels operate. By doing so, we strive to become the industry leader in delivering the true meaning of hospitality.