Reservations Agent

Rosewood Hotel Group; Greater London; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

28 days paid holidays per annum

Company pension scheme

12 complimentary room nights and F&B

Career development opportunities

Free meals on duty

Season ticket loan

Job summary

Rosewood London is looking for a Reservations Agent to respond to room reservation requests and convert them into confirmed bookings using our selling strategy. This role supports profitability by optimizing each inquiry into a sale while upholding the Rosewood service standards.

The position involves a 40-hour week across five days, delivering refined guest service and coordinating with team members to ensure smooth operations and guest satisfaction.

Qualifications

• Experience in hospitality reservations or guest services.
• Strong attention to detail and accuracy.
• Excellent communication and multitasking skills.
• Knowledge of Rosewood standards is a plus.

Responsibilities

• Respond to all room reservation requests with the aim of converting inquiries into bookings.
• Apply the selling strategy to maximise room conversions.
• Deliver efficient and intuitive guest service while managing guest enquiries.
• Maintain Rosewood standards in all guest interactions.

Skills

Attention to detail

Teamwork

Organised

Communication skills

Guest service

Tools

Opera PMS

Job description

Role

We are currently looking for a Reservations Agent to join our team of associates at Rosewood London. Our Reservations Agents are appointed to respond to all room reservation requests with the aim of converting each request into a confirmed booking using the selling strategy set by the hotel. This role offers a schedule of 40 hours spread over 5 working days and plays an integral part in maximising the hotels’ profitability.

Key expectations of this role are

• Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently.
• Effectively communicating and prioritising your tasks in an engaging, refined and intuitive manner.
• Responding to all guest enquiries in an engaging manner whilst using Rosewood standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.

Profile

• Paying exceptional attention to detail by not comprising on quality standards.
• The ability to work in a team and build relationships with the others.
• Being organised and proactive in managing your tasks.
• Good communications skills in order to handle complex guests’ requests.
• Having good knowledge of the Opera property management system.

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us - it’s our Calling.

Benefits

• 28 days paid holidays per annum including Bank Holidays
• Company pension scheme and life assurance
• 12 complimentary room nights and F&B discount worldwide
• Career development opportunities
• Free meals on duty
• Season ticket loan