Guest Reservations Specialist – London

PPHE Hotel Group; Lancashire; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted hotel rates

F&B discounts

Equipment for home"

30 days holiday (pro rata)

Two meals per day

Wagestream early pay

Recommend a friend scheme

Gym discounts

Ride to Work scheme

EAP 24/7

Discount hub

Dry cleaning

Staff parties

Pension plan

Job summary

PPHE Hotel Group in London is seeking a friendly Reservations Agent to join our customer service team. You will handle phone calls and email enquiries, engage with guests via web chat, and convert enquiries into bookings while logging reservations accurately.

The role also requires working a shift pattern of 5 out of 7 days, including weekends and bank holidays, with a monthly rota published in advance. The position offers home-based equipment, enhanced staff benefits, and opportunities for

Responsibilities

• Handle all phone calls and email enquiries in a highly professional manner.
• Engage professionally with guests over online web chat.
• Convert enquiries into bookings.
• Accurate logging reservations into the system.
• Shift pattern of 5 out of 7 days a week, including weekends/bank holidays, with a monthly rota published in advance.

Job description

PPHE Hotel Group in London is seeking a friendly Reservations Agent to join our customer service team. You will handle phone calls and email enquiries, engage with guests via web chat, and convert enquiries into bookings while logging reservations accurately.

The role also requires working a shift pattern of 5 out of 7 days, including weekends and bank holidays, with a monthly rota published in advance. The position offers home-based equipment, enhanced staff benefits, and opportunities for