Reservations Agent (30 Hours)

Millennium Hotel and Resorts UK; Plymouth; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Life Assurance

Cash Health Plan

Meals Provided on Duty

Free on-site parking

Employee Discount

Job summary

Millennium Hotels Plymouth is seeking a Reservations Agent to manage bookings with accuracy and high service standards. The role focuses on administrative duties, processing charges, updating systems, and taking payments while aiming to upsell bedroom types and hotel services.

Requirements include experience with Opera PMS, strong organisational and time-management skills, and fluent English. The position is based in the heart of Plymouth with a welcoming team, regular salary reviews, and staff

Qualifications

• Previous experience of PMS i.e. Opera
• Organisational skills based around administration
• Excellent time management and communication skills
• Ability to work on your own and as part of a team
• Fluent English both verbally and written

Responsibilities

• Ensuring all charges are raised and paid for following established procedures
• Upselling bedroom types & other hotel services at every opportunity, ensuring accuracy of details on all reservations
• Developing and maintain good working relationships with all colleagues & clients
• Dealing with any guest feedback or requests in a professional and efficient way
• Supporting on Reception where needed

Skills

Time management

Communication skills

Teamwork

Fluent English

Organisational skills

Tools

Opera PMS

Job description

Pay: £20,295.60 per annum

Are you a desk junkie that loves to be surrounded by organised paperwork..? The role of Reservations Agent is heavily administrative-based, requiring the successful candidate to effectively and efficiently deal with day-to-day enquiries, updating systems and taking payments for bookings alongside providing an outstanding customer experience reflecting brand and company standards.

Key responsibilities of our Reservations Agent :

• Ensuring all charges are raised and paid for following established procedures
• Upselling bedroom types & other hotel services at every opportunity, ensuring accuracy of details on all reservations
• Developing and maintain good working relationships with all colleagues & clients
• Dealing with any guest feedback or requests in a professional and efficient way
• Supporting on Reception where needed

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience of PMS i.e. Opera
• Organisational skills based around administration
• Excellent time management and communication skills
• Ability to work on your own and as part of a team
• Fluent English both verbally and written

About the Hotel

The Copthorne Hotel Plymouth, is located in the heart of the bustling city centre and provides glorious views over Britain’s “Ocean City”. The hotel offers 135 guest rooms, ranging from Standard, Club and Deluxe. Club room guests can benefit from luxury toiletries, a daily newspaper, bathrobe and slippers, and a mini bar stocked with complimentary soft drinks. The club package also includes additional privileges, including early check-in and late check-out, and a Club Guest Rewards voucher for 2 complimentary drinks and bar snacks during your stay.

50 Degrees North Brasserie & Bar offers an informal atmosphere and a menu that focuses on sourcing the very best in local produce. Both are open daily and offer light snacks, afternoon tea and cold beverages.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng’s Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

For you

We offer a benefits package including:

• Life Assurance
• Cash Health Plan cover option available
• Career development pathways and regular salary reviews
• Employee Discounted Accommodation and F&B discounts worldwide!
• Apprenticeship/Placement/Training opportunities
• Meals Provided on Duty
• Free car parking
• Social Events, Wellbeing and Team Activities
• Uniform (Laundry / Dry Cleaning for Uniform)
• Length of Service related holiday scheme
• Recommend a Friend Scheme

… and many more!

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

Benefits:

• Discounted or free food
• Employee discount
• On-site parking
• Store discount

Schedule:

• Day shift
• Monday to Friday