Reservations Agent

PPHE Hotel Group; Greater London; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Discounted hotel rates

F&B discounts

Wellness days

Two free meals per day

Pension and benefits

Training and career progression

Job summary

PPHE Hotel Group in London is seeking a Reservations Agent to join our friendly Guest Services team. You will handle calls and emails, convert enquiries into bookings, and log reservations accurately.

We offer extensive staff benefits and training, with opportunities for career progression, including staff parties, pension, and wellness days. The role requires flexibility with weekends and holidays.

Qualifications

• No formal degree required; candidate should have strong communication skills and customer service mindset.

Responsibilities

• Handle all phone calls and email enquiries in a highly professional manner.
• Engage professionally with guests over online web chat.
• Convert enquiries into bookings.
• Accurate logging reservations into the system.
• The role will follow a shift pattern of 5 out of 7 days, including weekends/bank holidays.

Job description

Reservations Agent

CAPTION:

• Company: PPHE Hotel Group
• Salary: Not specified
• Hours: Full-time
• Location: London, SE1 7GP
• Job type: Permanent
• Posting date: 16 Oct 2026
• Closing date: 15 Nov 2026

Summary

Reservations Agent - London

Engaging with a difference

Join a Customer Service team that stands out from the rest. We are a dynamic, close-knit team and thrive in creating memorable moments for our guests. We spark engagement at every opportunity we get with our guests be it on the phones, emails, or webchat ensuring a seamless guest experience is achieved. With excellent training and support from colleagues and managers at every stage, learning is endless and career opportunities await you. We will prepare and encourage you along the way, getting you ready for your next career move within PPHE Hotel Group.

What you will be doing as a Reservations Agent:

• Handle all phone calls and email enquiries in a highly professional manner
• Engage professionally with guests over online web chat
• Convert enquiries into bookings
• Accurate logging reservations into the system
• The role will be following a shift pattern of 5 out of 7 days a week, including weekends/bank holidays, with a monthly rota published in advance.

What we will offer you when you join us as a Reservations Agent:

• Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Equipment provided to ensure you are working comfortably at home.
• 2 wellness days meaning you start with 30 days of holiday per year (pro rata) including bank holidays, increasing with years of service
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme - up to £750!
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• 24/7 employee assistance programme
• Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

Are you ready to spread your energy, passion, and organisational skills to a team?

If the answer is YES, we want to engage with YOU!