Reservations Agent

PPHE Hotel Group; Lancashire; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted hotel rates

F&B discounts

Equipment for home"

30 days holiday (pro rata)

Two meals per day

Wagestream early pay

Recommend a friend scheme

Gym discounts

Ride to Work scheme

EAP 24/7

Discount hub

Dry cleaning

Staff parties

Pension plan

Job summary

PPHE Hotel Group in London is seeking a friendly Reservations Agent to join our customer service team. You will handle phone calls and email enquiries, engage with guests via web chat, and convert enquiries into bookings while logging reservations accurately.

The role also requires working a shift pattern of 5 out of 7 days, including weekends and bank holidays, with a monthly rota published in advance. The position offers home-based equipment, enhanced staff benefits, and opportunities for

Responsibilities

• Handle all phone calls and email enquiries in a highly professional manner.
• Engage professionally with guests over online web chat.
• Convert enquiries into bookings.
• Accurate logging reservations into the system.
• Shift pattern of 5 out of 7 days a week, including weekends/bank holidays, with a monthly rota published in advance.

Job description

Reservations Agent - London

Engaging with a difference

Join a Customer Service team that stands out from the rest. We are a dynamic, close-knit team and thrive in creating memorable moments for our guests. We spark engagement at every opportunity we get with our guests be it on the phones, emails, or webchat ensuring a seamless guest experience is achieved. With excellent training and support from colleagues and managers at every stage, learning is endless and career opportunities await you. We will prepare and encourage you along the way, getting you ready for your next career move within PPHE Hotel Group.

What You Will Be Doing As a Reservations Agent

• Handle all phone calls and email enquiries in a highly professional manner
• Engage professionally with guests over online web chat
• Convert enquiries into bookings
• Accurate logging reservations into the system
• The role will be following a shift pattern of 5 out of 7 days a week, including weekends/bank holidays, with a monthly rota published in advance.

What we will offer you when you join us as a Reservations Agent

• Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Equipment provided to ensure you are working comfortably at home.
• 2 wellness days meaning you start with 30 days of holiday per year (pro rata) including bank holidays, increasing with years of service
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750!
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• 24/7 employee assistance programme
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

Are you ready to spread your energy, passion, and organisational skills to a team?

If the answer is YES, we want to engage with YOU!