Reservations and Events Coordinator

Millennium Hotels UK/EU - Careers

Presteigne

On-site

GBP 24,261 - 29,652

Full time

14 days+

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Benefits offered by this job

Social Events, Wellbeing and Team Activities

Training and development

Pension Salary Sacrifice Scheme

Career development and salary reviews

Interest‑free Season Ticket Loan Scheme

1 Volunteer Days per year

Complimentary meals

Length of Service related holiday scheme

My Millennium discount perks

Discount on Accommodation worldwide

Life Assurance

Recommend a Friend Scheme

Job summary

Millennium Hotels UK/EU is seeking an engaging Event Sales / Reservations Agent to deliver exceptional service and manage bookings at Copthorne Hotel Merry Hill. The role involves supporting both reservations and events, handling day-to-day inquiries, and maintaining high standards of customer care. Candidates should have experience with Opera PMS, excellent communication skills, and a positive attitude. This full-time position offers a salary of £26,956.80 per annum with opportunities for career development and various employee benefits.

Qualifications

Previous experience with hotel booking systems, especially Opera.
Strong organizational skills focused on administrative tasks.
Excellent communication abilities and time management.

Responsibilities

Ensure all charges are raised and paid for following procedures.
Upsell services to maximize revenue.
Manage event and meeting space bookings effectively.
Develop relationships with colleagues and clients.
Professionally handle guest feedback and requests.

Skills

Previous experience of PMS i.e. Opera

Organisational skills based around administration

Excellent time‑management and communication skills

Positive and approachable attitude

Ability to work on own and as part of a team

Fluent English both verbally and written

Job description

Job Description

Do you consider yourself an engaging person with good negotiation skills that can deliver excellent service that our guests will love, in ways that are in line with our budget figures? Do you have previous room reservations, meetings or conference booking experience using Opera Cloud/Delphi Systems, and are you comfortable multi-tasking your way through a fast-paced workload whilst delivering an array of different guest requirements alongside the hotels Ops team?

This dual role supporting both the reservations and event sales team is heavily administrative-based, requiring the successful candidate to effectively and efficiently deal with day-to-day enquiries, updating systems and taking payments for bookings alongside providing an outstanding customer experience reflecting brand and company standards.

Key Responsibilities

Ensuring all charges are raised and paid for following established procedures.
Upselling bedroom types & other hotel services at every opportunity, ensuring accuracy of details on all bookings.
Accept, process & manage meeting and event space bookings to ensure maximum revenue and occupancy.
Develop and maintain good working relationships with all colleagues & clients.
Deal with any guest feedback or requests in a professional and efficient way.

This position is a full time role with a general Monday‑Friday working pattern but may also require occasional evening or weekend work as required by our clients (for appointments, show rounds etc.).

Desired Qualifications and Skills

Previous experience of PMS i.e. Opera.
Organisational skills based around administration.
Excellent time‑management and communication skills.
A positive and approachable attitude with a commitment to delivering high‑quality customer service.
Ability to work on own and as part of a team.
Fluent English both verbally and written.

Key Information

Role: Event Sales / Reservations Agent
Salary: £26,956.80 per annum
Working Hours: 40h per week
Address: Copthorne Hotel Merry Hill‑Dudley, The Water Front, Level Street , Brierley Hill, Dudley, DY5 1UR

Benefits