Reservations Agent

PPHE Hotel Group; London Borough of Bromley; Presencial; GBP 26 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hotel discounts

F&B discounts

Home-working equipment

Holiday entitlement

Wagestream access

Refer a friend

Wellness at work

Ride to Work

Employee help line

Discount hub discounts

Free dry cleaning

Annual staff parties

Resumo da oferta

PPHE Hotel Group is hiring a Reservations Agent to join our regional office in the United Kingdom. You will handle calls and emails, engage guests via web chat, convert enquiries into bookings, and log reservations accurately.

The role requires a flexible shift pattern of 5 out of 7 days, including weekends and bank holidays, with a monthly rota published in advance. Training and career opportunities are provided.

Responsabilidades

• Handle all phone calls and email enquiries in a highly professional manner
• Engage professionally with guests over online web chat
• Convert enquiries into bookings
• Accurate logging reservations into the system
• The role will be following a shift pattern of 5 out of 7 days a week, including weekends/bank holidays, with a monthly rota published in advance.

Descrição da oferta de emprego

Location: Regional Office United Kingdom, United Kingdom

Join a Customer Service team that stands out from the rest. We are a dynamic, close-knit team and thrive in creating memorable moments for our guests. We spark engagement at every opportunity we get with our guests be it on the phones, emails, or webchat ensuring a seamless guest experience is achieved. With excellent training and support from colleagues and managers at every stage, learning is endless and career opportunities await you. We will prepare and encourage you along the way, getting you ready for your next career move within PPHE Hotel Group.

What you will be doing as a Reservations Agent:

• Handle all phone calls and email enquiries in a highly professional manner
• Engage professionally with guests over online web chat
• Convert enquiries into bookings
• Accurate logging reservations into the system
• The role will be following a shift pattern of 5 out of 7 days a week, including weekends/bank holidays, with a monthly rota published in advance.

What we will offer you when you join us as a Reservations Agent:

• Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Equipment provided to ensure you are working comfortably at home.
• 2 wellness days meaning you start with 30 days of holiday per year (pro rata) including bank holidays, increasing with years of service
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750!
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• 24/7 employee assistance programme
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas
• Free dry cleaning for work uniform
• Annual Staff parties and events

Are you ready to spread your energy, passion, and organisational skills to a team?

If the answer is YES, we want to engage with YOU!