Part Time Reservations Agent- 20 Hours

Millennium Hotels; Slough; Híbrido; GBP 21 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Social Events

Wellbeing and Team Activities

Training and development

Cash Health Plan cover option

Resumo da oferta

Millennium Hotels is seeking a Reservations Agent for the Copthorne Hotel Slough Windsor. You will be the first point of contact for guests and stakeholders, entering accurate booking details into Opera while maintaining a selling mindset to maximise room revenue.

You will follow department standards, gather necessary reservation information, and use your product knowledge to assist clients professionally. This role is in-person at the hotel with opportunities for growth within Millennium Hotels.

Qualificações

• Experience with Opera hotel system and its functionalities.
• Ability to complete reservations within deadlines.
• Excellent organizational skills and the ability to multitask under pressure.

Responsabilidades

• Be the first point of contact for guests and stakeholders.
• Enter correct booking information into Opera in a timely manner.
• Operate with a selling attitude to maximise room sales and revenues.
• Follow department standards and procedures consistently.
• Gather all required information for reservations accurately and efficiently.
• Maintain thorough product knowledge to assist clients effectively.

Conhecimentos

Organizational skills

Multitasking

Sales mindset

Customer service

Ferramentas

Opera hotel system

Descrição da oferta de emprego

Description

The Copthorne Hotel Slough Windsor is looking for Reservations Agent to be the first point of contact for guests and other stakeholders, offering friendly and professional service and to enter correct booking information into Opera in a timely matter and to operate with a selling attitude at all times in order to maximise room sales and Hotel Revenues.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests, As well as real opportunities to develop and gain promotion within the industry.

Here at Millennium Hotels UK where we value your skills, encourage growth by nurturing your personality and your dedication rewarded. You'll learn not only from your fellow colleagues, but also through our M Academy, where you’ll be able to advance your career with an apprenticeship and develop your career within our Brands.

Reservations Agent key responsibilities:

• To be fully conversant with the Opera system and to apply it to individual and group
• reservations
• To be fully aware of all department standards of performance and procedures and to
• follow them
• To be fully aware of all information required for a reservation and to obtain it
• accurately and efficiently
• To possess a thorough product knowledge at all times and to utilise this information
• when dealing with clients
• To operate with a sales attitude and be aware of the sales opportunities within the
• Hotel which will assist with the maximisation of revenue
• To have a comprehensive understanding of the departmental telephone standards and
• that calls are answered and handled in a timely manner in accordance with departmental standards

Requirements

• Experience and knowledge of Opera.
• Capacity to complete jobs within the deadlines.
• Excellent organizational skills and the ability to multitask and work under pressure.

Benefits

• Social Events, Wellbeing and Team Activities
• Training and development
• Cash Health Plan cover option available
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme
• As well as real opportunities to develop and gain promotion within the industry

Work Location: In person

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