Reservations Agent

Placements24; Southampton; On-site; GBP 8,200 - 11,000; Full time

Job summary

Placements24 is seeking a Reservations Agent for a distinguished Randburg hotel. You will handle inquiries and bookings via phone, email, and online channels, ensuring accurate information and a seamless guest experience from first contact to confirmation.

The role requires excellent English communication, strong organization, and a guest-centric approach, with flexibility to work weekends and holidays in a fast-paced hospitality environment.

Qualifications

• Previous experience in reservations, front desk, or customer service within hospitality.
• Proficiency with PMS and online booking platforms.
• Excellent verbal and written English communications.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Customer-centric, friendly, professional demeanor.
• Flexibility to work weekends and public holidays.
• Knowledge of Randburg area and attractions is a plus.
• Basic sales understanding for upselling.
• Calm and resourceful in handling inquiries.

Responsibilities

• Process and confirm hotel reservations accurately and efficiently via phone, email, and online channels.
• Provide information about hotel amenities, services, room types, rates, and availability.
• Upsell rooms and services to maximize revenue and enhance the guest experience.
• Manage and update reservation systems and databases with real-time information.
• Handle cancellations, modifications, and inquiries related to existing bookings.
• Assist with pre-arrival communications and special requests from guests.
• Maintain a high standard of customer service, ensuring guest satisfaction from initial inquiry to booking confirmation.
• Collaborate with the front desk and sales teams to ensure seamless guest transitions.
• Generate reports on reservation statistics and occupancy rates as required.
• Adhere to hotel policies and procedures related to reservations and revenue management.

Skills

Reservations

Customer Service

PMS Systems

English Proficiency

Upselling

Multitasking

Attention to detail

Tools

PMS Booking Systems

Job description

About the Role

Our client, a distinguished hotel in the bustling urban hub of Randburg, Gauteng , is seeking an efficient and personable Reservations Agent to manage all incoming booking inquiries and reservations. This role is crucial for maximizing room occupancy and revenue by providing exceptional service to potential guests. You will be responsible for handling phone calls, emails, and online inquiries, ensuring accurate booking information, and assisting guests with their accommodation needs. The ideal candidate possesses excellent communication skills, a keen eye for detail, and a passion for hospitality. Join our team and contribute to the success of a premier hotel in Gauteng .

Key Responsibilities

• Process and confirm hotel reservations accurately and efficiently via phone, email, and online channels.
• Provide information about hotel amenities, services, room types, rates, and availability.
• Upsell rooms and services to maximize revenue and enhance the guest experience.
• Manage and update reservation systems and databases with real-time information.
• Handle cancellations, modifications, and inquiries related to existing bookings.
• Assist with pre-arrival communications and special requests from guests.
• Maintain a high standard of customer service, ensuring guest satisfaction from initial inquiry to booking confirmation.
• Collaborate with the front desk and sales teams to ensure seamless guest transitions.
• Generate reports on reservation statistics and occupancy rates as required.
• Adhere to hotel policies and procedures related to reservations and revenue management.

Requirements

• Previous experience in reservations, front desk, or customer service within the hospitality industry.
• Proficiency in using hotel reservation systems (PMS) and online booking platforms.
• Excellent verbal and written communication skills in English.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• A customer-centric approach with a friendly and professional demeanor.
• Flexibility to work varying shifts, including weekends and public holidays.
• Knowledge of Randburg area and its attractions is a plus.
• Basic understanding of sales principles for upselling.
• Ability to remain calm and resourceful when handling inquiries or issues.

Benefits

Our client offers a competitive salary and a supportive team environment. This position provides excellent opportunities for career advancement within the hospitality industry in Gauteng . Join a respected hotel in Randburg and be part of a team dedicated to creating exceptional guest experiences.