Front Office Lead - Randburg Guest Experience

Placements24; Southampton; On-site; GBP 19,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Bonuses based on performance

Staff meals and uniform provided

Employee discounts

Job summary

Placements24 presents a Front Office Manager role at a well-established Randburg hotel. You will oversee daily front desk operations, lead a team of receptionists and guest service agents, and ensure seamless check-ins, check-outs and reservations, while maintaining high guest satisfaction.

The role requires strong leadership, extensive hotel operations knowledge, and a proactive approach to guest issues, with flexibility for shift work in a vibrant hospitality environment.

Qualifications

• Minimum 4 years in front office operations with at least 2 years in a supervisory role.
• Proven experience leading and managing a front office team.
• Excellent knowledge of hotel operations and front desk procedures.
• Strong customer service, communication and interpersonal skills.

Responsibilities

• Oversee front office operations including reception, concierge and bell desk.
• Lead, train and motivate the front office team for exceptional service.
• Ensure accurate handling of check-ins/check-outs, reservations and room assignments.

Skills

Front office ops

Leadership

Customer service

PMS

Budget management

Staff training

Tools

PMS software

Office software

Job description

Placements24 presents a Front Office Manager role at a well-established Randburg hotel. You will oversee daily front desk operations, lead a team of receptionists and guest service agents, and ensure seamless check-ins, check-outs and reservations, while maintaining high guest satisfaction.

The role requires strong leadership, extensive hotel operations knowledge, and a proactive approach to guest issues, with flexibility for shift work in a vibrant hospitality environment.