Head Waiter

Firmdale Hotels PLC; City of Westminster; On-site; GBP 23,000 - 25,000; Full time

Benefits offered by this job

Service charge included

Wagestream access

Health plan

Cinema discounts

Complimentary meals

Referral bonus

Flexible scheduling

Dry cleaning

Holiday allowance

Season ticket loan

English lessons

Social events

Cycle to work

Long service awards

Volunteer day

Hotel discounts

Job summary

Firmdale Hotels PLC in London is seeking a customer-focused front-of-house team member for busy hotel restaurants. You will welcome guests, take orders, recommend dishes, and ensure prompt, attentive service.

The role requires experience in fast-paced dining, ability to handle multiple tables, and strong teamwork. Benefits include an hourly rate of £17–£18, service charge, and access to Wagestream, health plans, and staff discounts.

Qualifications

• Ability to thrive under pressure, handling multiple tables with ease and grace.
• A genuine passion for food and a keen eye for detail, ensuring every dish is served to perfection.
• Previous experience in a fast-paced restaurant environment, demonstrating your ability to excel in a dynamic setting.
• Dedication to providing outstanding customer service, going above and beyond to exceed guests' expectations.
• Strong organisational and communication skills, essential for effective teamwork and guest satisfaction.

Responsibilities

• Welcoming and engaging with guests, taking orders, and providing recommendations to enhance their dining experience.
• Delivering food promptly and efficiently while maintaining the highest standards of service.
• Processing payments accurately and in a timely manner.
• Anticipating and fulfilling guests' requests with precision and attentiveness.
• Collaborating with team members to ensure seamless operations and exceptional service delivery.

Skills

Thriving under pressure

Attention to detail

Customer service

Teamwork

Organisational skills

Job description

Responsibilities

• Welcoming and engaging with guests, taking orders, and providing recommendations to enhance their dining experience.
• Delivering food promptly and efficiently while maintaining the highest standards of service.
• Processing payments accurately and in a timely manner.
• Anticipating and fulfilling guests' requests with precision and attentiveness.
• Collaborating with team members to ensure seamless operations and exceptional service delivery.

What you Need

• Ability to thrive under pressure, handling multiple tables with ease and grace.
• A genuine passion for food and a keen eye for detail, ensuring every dish is served to perfection.
• Previous experience in a fast-paced restaurant environment, demonstrating your ability to excel in a dynamic setting.
• Dedication to providing outstanding customer service, going above and beyond to exceed guests' expectations.
• Strong organisational and communication skills, essential for effective teamwork and guest satisfaction.

What We Offer

• Competitive hourly rate from £17.00 to £ 18.00 inc Service Charge.
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
• Discounted cinema tickets, gym membership, travel, retailers and restaurants.
• Complimentary meals on shift.
• Referral bonus scheme for recommending top talent.
• Flexible scheduling without split shifts.
• Dry cleaning service for work attire and discounted personal dry cleaning.
• Enhanced holiday allowance based on length of service.
• Season ticket loan for convenient commuting.
• Ongoing training, professional development, and fully funded English lessons.
• Regular social events, team activities, and fitness sessions.
• Benefits like cycle to work scheme and annual long service awards.
• One allocated paid day per year for volunteering work.
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
• And much more!!.

Why join Firmdale Hotels

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Proud winners of The Times Best Places to Work for both 2024 and 2025.
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade.
• Manager of the Year – Helle Jensen – Cateys 2024.
• Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024.
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024.
• Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025.
• Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025.
• Dorset Square Hotel – AA Breakfast Award 2025.
• Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024.
• Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024.
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award.
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024.
• Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world.
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys.
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace.

Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage

Experience: Required

Employment: Full-time

Salary: £17 – £18 hourly

About Firmdale Hotels PLC: