ReqCustomer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Aberd[...]

Banco Santander; Aberdeen City; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading financial institution is seeking a Customer Experience Advisor for their Aberdeen Branch. This full-time role offers a starting salary of £24,500 and involves assisting customers with transactions both in-branch and over the phone. Candidates should demonstrate outstanding customer service and effective communication skills. Flexible work hours may apply, and the position includes various benefits.

Benefits

Starting salary of £24,000 with a £500 flexible benefit

25 days holiday plus bank holidays

Discretionary performance-related annual bonus

Voluntary healthcare benefits at discounted rates

Free digital health services access

Pension contribution of 8%

Company-funded death-in-service benefit

Employee discount platform access

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background.
• The ability to communicate effectively with customers to truly understand their needs.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions queries and servicing.
• Answering customer calls into our contact centre.
• Building relationships and finding solutions.
• Developing your knowledge of services and products to help our customers.
• Identifying new ways to improve the customer experience.

Skills

Outstanding customer service

Effective communication

Job description

ReqCustomer Experience Advisor S1 Retail & Business Banking Customer Interactions Aberdeen Branch

Country: United Kingdom

Join our community.

We are currently recruiting Customer Service colleagues with a starting salary of 24500 per annum this is made up of a base salary of 24000 along with an additional 500 flexible benefit.

For our customers youll be more than just the friendly face and voice of Santander. Youll be a listener and problem solver. Whether youre helping someone with a simple cash transaction aiding them with technology in the banking hall transacting with them over the phone or protecting your customers against fraud and scams youll never know what the next challenge will.

Whats not in doubt is that youll have plenty of support. Life in a branch can be busy varied and challenging so were a close-knit team.

Youll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. Youll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. Youre the eyes and ears of our business after all.

The difference youll make

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs

Nice to have

• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow adapt and change accommodating business needs and priorities
• You will require the right to work in the UK (please see details below)

What else you need to know

• This is a full-time permanent branch-based role working 35 hours across Monday to Saturday across the hours of 8 : 00am 6 : 00pm
• The role is based in our Aberdeen Branch

Inclusion

At Santander were creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts retains and develops the most talented and committed people through living our values of Simple Personal and Fair.

How well reward you

• Starting salary of 24000 plus a 500 annual cash allowance to spend on our great range of benefits.
• 25 days holiday plus bank holidays which increases to 26 days after 5yrs service with the option to purchase up to 5 contractual days per year.
• Eligible for a discretionary performance-related annual bonus.
• Voluntary healthcare benefits at discounted rates. Including : medical insurance dental insurance and health assessments.
• Free access to a range of digital health services including GP.
• Free access to wellbeing apps and up to three weekly online classes.
• We put 8% of salary into your pension even if you dont contribute yourself. Well pay in up to 12.5% of salary if you contribute as well and you can take some of our contribution in cash if you prefer.
• Protection for you and your family with company-funded death-in-service benefit and income protection insurance and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Support your favourite causes through charitable giving and our community partnerships.
• Share in Santanders success by saving or investing inour shareplans.
• 24 / 7 access to an online employee discount platformincluding retailers entertainment eating out travel and more.
• As a Santander UK employee you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees as well as apply to many other deals and discounts in Santander products and services.

Right to work in the UK

Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However if you do not have a right to work or an application for a working visa / permit is unsuccessful Santander will not proceed with your application and will withdraw any conditional offer previously made.

What to do next

If this sounds like a role youre interested in then please apply.

If theres anything we can do in the recruitment process to help you achieve your best get in touch. Whether its a copy of our application form in another format or additional assistance were available through email. You can contact us at

Additional Information

We welcome applications on the understanding that should you be offered this role there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.

Required Experience

Unclear Seniority

Key Skills

Business Intelligence,Bidding,Accounting And Auditing,Account Development,Architectural Design,Content Development

Employment Type: Full-Time

Experience: years

Vacancy: 1