Repairs Administrator

Aatom Recruitment Limited; City of Westminster; On-site; GBP 19,000 - 25,000; Full time

Job summary

Aatom Recruitment is recruiting for a Repairs Administrator on behalf of a Local Authority. This onsite, 3-month contract offers 35 hours per week, supporting the Area Surveying Team and coordinating with residents, contractors, and surveyors.

The role requires strong administrative and customer service skills, with excellent communication and IT proficiency in Microsoft Office and CRM systems. You will help manage appointments, maintain records, and contribute to service targets.

Qualifications

• We are seeking an organised and proactive administrator with strong admin and customer service experience.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Proficient IT skills, including Microsoft Office.
• Outstanding customer service and professionalism.
• Ability to manage competing priorities and work under pressure.
• Team player with a collaborative approach.
• Experience in a busy administrative environment.

Responsibilities

• Provide general administrative support to the Area Surveying Team.
• Act as the main point of contact for resident and contractor enquiries.
• Liaise with residents and contractors to arrange and manage appointments.
• Manage and monitor tasks within the CRM system, ensuring actions are completed or correctly assigned.
• Support contract administration activities, including monitoring works, processing cancellations, tracking follow-on works.
• Attend team and contractor meetings and produce accurate meeting minutes.
• Maintain accurate records and documentation.
• Support the team in meeting service standards and performance targets.

Skills

Administrative support

Customer service

Communication skills

Organisational skills

Teamwork

Tools

Microsoft Office

CRM system

Job description

Aatom Recruitment is looking for Repairs Administrator on behalf of a Local Authority.

Job Title: Repairs Administrator Contract Duration: 3 Months Hours Per Week: 35

Onsite Role

The Opportunity

• As a Repairs Administrator, you will provide essential administrative support to the Area Surveying Team and act as the first point of contact for enquiries. You will work closely with residents, contractors, and surveyors to ensure enquiries are handled efficiently, appointments are arranged promptly, and repair-related tasks are effectively managed.
• This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys working collaboratively, and takes pride in delivering outstanding customer service.

Key Responsibilities

• Provide general administrative support to the Area Surveying Team.
• Act as the main point of contact for resident and contractor enquiries.
• Liaise with residents and contractors to arrange and manage appointments.
• Manage and monitor tasks within the CRM system, ensuring actions are completed or correctly assigned.
• Support contract administration activities, including:
  • Monitoring works in progress
  • Processing cancellations
  • Tracking follow-on works
• Attend team and contractor meetings and produce accurate meeting minutes.
• Maintain accurate records and documentation.
• Support the team in meeting service standards and performance targets.

About You

We are looking for an organised and proactive individual with strong administrative and customer service experience.

You will demonstrate:

• Excellent communication skills, both written and verbal.
• Strong organisational skills and attention to detail.
• Excellent IT skills, including Microsoft Office applications.
• Outstanding customer service skills.
• Ability to manage competing priorities effectively.
• A positive and collaborative approach to teamwork.
• Experience working within a busy administrative environment.

Essential Requirements

• Previous experience providing excellent customer service.
• Experience coordinating multiple tasks and priorities.
• Strong administrative and data management skills.
• Good working knowledge of Microsoft Office.
• Ability to work effectively as part of a team.
• Professional and customer-focused approach.