Repairs Scheduling & Operations Coordinator

Peabody; Houghton Regis; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Volunteering days

Family friendly policies

Flexible benefits scheme

Life assurance 4x

Pension contribution up to 10%

Job summary

Peabody in Houghton Regis seeks a Scheduling Support Officer to join the Connect Property Services team and help deliver an efficient repairs service. You will support scheduling and operations to ensure customers have a positive experience, liaise with residents, suppliers, and internal teams, and maintain high service standards.

In this office-based role, you’ll work at least three days per week, handle emails and calls, prepare reports, and help monitor progress to meet KPIs while

Qualifications

• Experience working in scheduling or customer service environments.
• Strong organisational and time management skills with ability to prioritise.
• Excellent written and verbal communication with a customer-focused approach.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Collaborative mindset with ability to work independently under pressure.

Responsibilities

• Support planning and scheduling of the in-house Direct Labour Organisation (DLO).
• Liaise with residents to arrange appointments and manage communications.
• Monitor work progress, prepare reports and support meetings.
• Handle escalations and liaise with suppliers to meet KPIs.

Skills

Scheduling experience

Customer service

Time management

Communication skills

MS Office proficiency

Tools

Microsoft Office Suite

Excel

Word

PowerPoint

Job description

Peabody in Houghton Regis seeks a Scheduling Support Officer to join the Connect Property Services team and help deliver an efficient repairs service. You will support scheduling and operations to ensure customers have a positive experience, liaise with residents, suppliers, and internal teams, and maintain high service standards.

In this office-based role, you’ll work at least three days per week, handle emails and calls, prepare reports, and help monitor progress to meet KPIs while