Scheduling Support Officer

Peabody; Houghton Regis; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Volunteering days

Family friendly policies

Flexible benefits scheme

Life assurance 4x

Pension contribution up to 10%

Job summary

Peabody in Houghton Regis seeks a Scheduling Support Officer to join the Connect Property Services team and help deliver an efficient repairs service. You will support scheduling and operations to ensure customers have a positive experience, liaise with residents, suppliers, and internal teams, and maintain high service standards.

In this office-based role, you’ll work at least three days per week, handle emails and calls, prepare reports, and help monitor progress to meet KPIs while

Qualifications

• Experience working in scheduling or customer service environments.
• Strong organisational and time management skills with ability to prioritise.
• Excellent written and verbal communication with a customer-focused approach.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Collaborative mindset with ability to work independently under pressure.

Responsibilities

• Support planning and scheduling of the in-house Direct Labour Organisation (DLO).
• Liaise with residents to arrange appointments and manage communications.
• Monitor work progress, prepare reports and support meetings.
• Handle escalations and liaise with suppliers to meet KPIs.

Skills

Scheduling experience

Customer service

Time management

Communication skills

MS Office proficiency

Tools

Microsoft Office Suite

Excel

Word

PowerPoint

Job description

The following content displays a map of the jobs location - Houghton Regis

Vacancy Reference peabodygroup/TP/1231/1423

Number of Positions:

1

Contract Type:

Permanent Full Time

Monday to Friday 08:00 - 17:00

Working Hours:

40

Location:

Houghton Regis

Closing Date:

08/10/2026

Vacancy Category:

Administration

Service Area:

Connect Management

Directorate:

Connect Property Services

Our Vacancy

Are you highly organised, customer-focused, and ready to make a difference in a fast-paced repairs environment?We’re looking for aScheduling Support Officerto join our Connect Property Services (CPS) team and help deliver an effective and responsive repairs service. This is a key administrative role where you’ll support our scheduling and operations teams to ensure our customers receive the best possible experience. You’ll be working closely with internal stakeholders and helping to maintain high standards across our property services.

What you’ll do

In this role, you’ll be responsible for supporting the planning and scheduling of our in-house Direct Labour Organisation (DLO). You’ll liaise with residents to arrange appointments, manage communications, and help ensure repairs are delivered efficiently and on time. You’ll assist with monitoring work progress, preparing reports, and supporting meetings. You’ll also help manage escalations, liaise with suppliers, and contribute to achieving key performance indicators. Your day-to-day work will involve handling emails and calls, updating systems, and providing support to the wider CPS Scheduling and Operational Management team.

You’ll play a vital part in improving customer satisfaction, maintaining service level agreements, and ensuring our repairs service runs smoothly. This is a varied and rewarding role where your attention to detail and proactive approach will make a real impact.

You will be required to work in the office a minimum of 3 days per week.

What you’ll need

• Experience working in a dynamic scheduling (desirable) or customer service environment.
• Strong organisational and time management skills, with the ability to prioritise and meet deadlines.
• Excellent communication skills, both written and verbal, with a professional and customer-focused approach.
• Proficiency in Microsoft Office, particularly Excel, Word and PowerPoint.
• A collaborative mindset and the ability to work independently under pressure.

When you join Peabody, you’re joining a team guided by our values,Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer

• Two additional paid volunteering days each year
• Family friendly policies
• Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal
• 4 x salary life assurance
• Up to 10% pension contribution

Interviews will be taking place face to face in our Houghton Regis office on Tuesday 13th October.

We reserve the right to close this advert early should we receive enough suitable applications.