Repairs Scheduler & Customer Liaison (Flexible Hours)

Seven Group Holdings Limited; Bristol; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Flexible working hours

Valuable experience in sector

Networking with professionals

Training and development opportunities

Explore Bristol

Job summary

Seven Resourcing in Bristol is seeking a Repairs Co-Ordinator to manage the scheduling of repairs, maintain clear communication with tenants and stakeholders, and ensure updates are shared across teams. The role emphasizes delivering high‑quality customer service and proactive coordination to keep projects on track.

The position is based in Bristol with a focus on flexible working hours within a dynamic local authority sector, offering valuable experience and opportunities for professional

Responsibilities

• Coordinate and schedule repairs, ensuring all tasks are allocated and completed promptly
• Maintain open communication with tenants and stakeholders, updating them about any repair changes
• Update all systems with current notes and repair statuses, ensuring transparency
• Respond to customer and stakeholder enquiries, providing excellent customer service inline with council standards
• Prioritise and raise reported repairs following agreed timelines and procedures
• Ensure efficient allocation and completion of repair tasks, promoting the "right first-time" approach
• Monitor job progress throughout the day, liaising with operatives, surveyors, and customers
• Ensure repairs are completed to standard using mobile devices and provide feedback to management
• Offer information, advice, and guidance to anyone with repair-related queries
• Make outbound contact with customers and stakeholders as needed, setting appointments and inquiries
• Collaborate effectively with contractors and other parties involved, as a Repairs Co-Ordinator, proactively addressing health and safety issues and keeping all stakeholders informed

Job description

Seven Resourcing in Bristol is seeking a Repairs Co-Ordinator to manage the scheduling of repairs, maintain clear communication with tenants and stakeholders, and ensure updates are shared across teams. The role emphasizes delivering high‑quality customer service and proactive coordination to keep projects on track.

The position is based in Bristol with a focus on flexible working hours within a dynamic local authority sector, offering valuable experience and opportunities for professional