Repairs Co-Ordinator Customer Service

Seven Group Holdings Limited; Bristol; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Flexible working hours

Valuable experience in sector

Networking with professionals

Training and development opportunities

Explore Bristol

Job summary

Seven Resourcing in Bristol is seeking a Repairs Co-Ordinator to manage the scheduling of repairs, maintain clear communication with tenants and stakeholders, and ensure updates are shared across teams. The role emphasizes delivering high‑quality customer service and proactive coordination to keep projects on track.

The position is based in Bristol with a focus on flexible working hours within a dynamic local authority sector, offering valuable experience and opportunities for professional

Responsibilities

• Coordinate and schedule repairs, ensuring all tasks are allocated and completed promptly
• Maintain open communication with tenants and stakeholders, updating them about any repair changes
• Update all systems with current notes and repair statuses, ensuring transparency
• Respond to customer and stakeholder enquiries, providing excellent customer service inline with council standards
• Prioritise and raise reported repairs following agreed timelines and procedures
• Ensure efficient allocation and completion of repair tasks, promoting the "right first-time" approach
• Monitor job progress throughout the day, liaising with operatives, surveyors, and customers
• Ensure repairs are completed to standard using mobile devices and provide feedback to management
• Offer information, advice, and guidance to anyone with repair-related queries
• Make outbound contact with customers and stakeholders as needed, setting appointments and inquiries
• Collaborate effectively with contractors and other parties involved, as a Repairs Co-Ordinator, proactively addressing health and safety issues and keeping all stakeholders informed

Job description

Are you ready for an exciting opportunity to make a difference in the world of customer service? We're looking for a Repairs Co-Ordinator to join our dynamic team in Bristol. If you have a knack for organisation, communication, and ensuring tasks are completed smoothly, then this role is perfect for you! Enjoy the flexibility and variety that locum work offers, along with competitive earnings. In this position, you'll play a vital role in scheduling repairs, keeping communication lines open with colleagues on‑site, and making sure our stakeholders are always in the loop about any changes or updates.

Perks and benefits:

• Flexible working hours allowing you to enjoy a wonderful work‑life balance
• Opportunity to gain valuable experience in a reputable sector, enhancing your skillset
• Connect and network with a broad range of professionals in the field
• Access to ongoing training and development to fuel your career growth
• The perfect chance to explore the vibrant city of Bristol during your off hours

What you will do:

• Coordinate and schedule repairs, ensuring all tasks are allocated and completed promptly
• Maintain open communication with tenants and stakeholders, updating them about any repair changes
• Update all systems with current notes and repair statuses, ensuring transparency
• Respond to customer and stakeholder enquiries, providing excellent customer service inline with council standards
• Prioritise and raise reported repairs following agreed timelines and procedures
• Ensure efficient allocation and completion of repair tasks, promoting the "right first-time" approach
• Monitor job progress throughout the day, liaising with operatives, surveyors, and customers
• Ensure repairs are completed to standard using mobile devices and provide feedback to management
• Offer information, advice, and guidance to anyone with repair-related queries
• Make outbound contact with customers and stakeholders as needed, setting appointments and inquiries
• Collaborate effectively with contractors and other parties involved, As a Repairs Co-Ordinator, your mission is to ensure the smooth scheduling of repairs while managing communication seamlessly with all parties involved. You will be proactive in addressing health and safety issues, ensuring repairs are completed correctly, and that all stakeholders are kept informed.

Living and working in Bristol offers a vibrant and culturally rich experience. From the iconic Clifton Suspension Bridge to the bustling Harbourside, Bristol is a city brimming with creativity and opportunities. It's not just a place to work; it's a place to live and thrive. Join us and be part of Bristol's exciting journey!

Working with Seven Resourcing:

At Seven Resourcing, we connect skilled professionals like you with top-tier roles. With over 3,000 'Excellent' Trustpilot reviews and a reputation for award‑winning service, we're dedicated to securing competitive rates in roles tailored to your expertise. Let us help you find your next career move with confidence.