Repairs Planner: Scheduling & Customer Care Champion

Energy Jobline CVL; Hutton; On-site; GBP 15,000 - 26,000; Full time

Job summary

Fortus Recruitment is seeking a Repairs Planner in Hutton on a temp-to-perm basis. The role involves planning and scheduling repairs, allocating jobs to operatives, and coordinating with customers to book appointments.

The ideal candidate will have experience in repairs/planning, strong organisational and communication skills, and the ability to manage a busy workload while using MS Office. Equal opportunities employer.

Qualifications

• Experience as repairs/planner/scheduler or similar.
• Experience in social housing, property services, repairs or maintenance is desirable.
• Strong organisational and time management skills.
• Excellent communication and customer service skills.
• Confident managing a busy workload and prioritising tasks.
• Good IT and Microsoft Office skills.
• Proactive and professional approach.
• Ability to work well under pressure.

Responsibilities

• Planning and scheduling repairs and maintenance works
• Allocating jobs to operatives and managing diaries
• Booking appointments with and customers
• Liaising with operatives, subcontractors and internal teams
• Keeping customers updated on repairs and appointments
• Monitoring outstanding jobs and ensuring works are progressedManaging access issues, cancellations and rebooking
• Dealing with customer queries and escalating issues where required
• Maintaining accurate records and updating relevant systems
• Ensuring jobs are completed within agreed timescales and SLAs
• General administration and support within the repairs team

Skills

Repairs planning

Organisational skills

Time management

Communication

Customer service

Prioritisation

MS Office

IT skills

Proactivity

Work under pressure

Social housing experience

Job description

Fortus Recruitment is seeking a Repairs Planner in Hutton on a temp-to-perm basis. The role involves planning and scheduling repairs, allocating jobs to operatives, and coordinating with customers to book appointments.

The ideal candidate will have experience in repairs/planning, strong organisational and communication skills, and the ability to manage a busy workload while using MS Office. Equal opportunities employer.