Customer Service Advisor/PLanner

Equans; Tamworth; On-site; GBP 32,000 - 42,000; Full time

Job summary

Equans is recruiting an experienced Repairs Planner to join our busy housing repairs team and coordinate responsive maintenance across a large residential property portfolio. The role focuses on efficient scheduling, full utilisation of operatives and delivering high service standards to residents.

You will need proven planning/scheduling experience in housing repairs or facilities management, with strong IT skills and the ability to adapt in a fast-paced environment where priorities shift

Qualifications

• Proven experience in a repairs planner, scheduler or works coordinator role within housing repairs or maintenance.
• Strong organisational and time management skills with the ability to manage multiple priorities.
• Experience scheduling work for a team of operatives or contractors.
• Good understanding of responsive repairs processes and trade requirements.

Responsibilities

• Plan and schedule responsive repairs and maintenance jobs for operatives and subcontractors.
• Ensure operatives' diaries are fully utilised while allowing for emergency and priority works.
• Liaise with residents to arrange convenient appointment times and manage expectations.
• Prioritise urgent repairs, vulnerable resident cases and compliance-related works.
• Monitor job progress and adjust schedules where required due to delays, access issues or emergencies.
• Work closely with supervisors, operatives and managers to ensure work is delivered efficiently.
• Ensure jobs are allocated with the correct skills, materials and time requirements.
• Manage follow-on works and ensure all tasks are raised and scheduled promptly.
• Maintain accurate records within the repairs management system.
• Support the wider repairs team with administration and coordination tasks where required.

Skills

Repairs planning

Scheduling

Stakeholder comms

IT proficiency

Diary management

Problem solving

Tools

MRI

Northgate

DRS

Job description

Purpose:
We are seeking an experienced Repairs Planner to join a busy housing repairs team responsible for coordinating responsive maintenance across a large residential property portfolio. The role is key to ensuring repairs are scheduled efficiently, operatives are fully utilised, and residents receive a high standard of service.

The successful candidate will have previous experience in a repairs planning or scheduling role within housing, property maintenance, or facilities management and will be confident working in a fast-paced environment where priorities can change throughout the day.

Key Responsibilities

• Plan and schedule responsive repairs and maintenance jobs for operatives and subcontractors
• Ensure operatives' diaries are fully utilised while allowing for emergency and priority works
• Liaise with residents to arrange convenient appointment times and manage expectations
• Prioritise urgent repairs, vulnerable resident cases and compliance-related works
• Monitor job progress and adjust schedules where required due to delays, access issues or emergencies
• Work closely with supervisors, operatives and managers to ensure work is delivered efficiently
• Ensure jobs are allocated with the correct skills, materials and time requirements
• Manage follow-on works and ensure all tasks are raised and scheduled promptly
• Maintain accurate records within the repairs management system
• Support the wider repairs team with administration and coordination tasks where required

Key Skills and Experience

• Proven experience in a repairs planner, scheduler or works coordinator role within housing repairs or maintenance
• Strong organisational and time management skills with the ability to manage multiple priorities
• Experience scheduling work for a team of operatives or contractors
• Good understanding of responsive repairs processes and trade requirements
• Confident communicator able to deal with residents, operatives and internal teams
• Strong IT skills and experience using repairs management systems such as MRI, Northgate, DRS, or similar
• Ability to work under pressure in a fast-paced operational environment
• A proactive approach to problem solving and diary management

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.