Planner

5 Star Recruitment; Sutton; On-site; GBP 26,000 - 38,000; Full time

Job summary

5 Star Recruitment is seeking a Repairs Planner to coordinate and schedule responsive repair work, using the in-house appointments system, and liaise with stakeholders to ensure turnaround times. The role requires excellent customer service, strong time management, planning and organisational skills, and the ability to work under pressure in a DLO environment.

You will work independently with limited supervision, contributing to SHP's reputation through effective decision-making and clear

Qualifications

• Strong time management, planning and organisational skills.
• Experience working in a pressurised environment.
• Experience in DLO environment preferred.
• Excellent written and verbal communication.

Responsibilities

• Schedule repairs using in-house systems to ensure quick turnaround.
• Coordinate with surveyors, Contract Managers and field staff for job completion.
• Provide high-quality customer service and update stakeholders.
• Monitor progress and adapt schedules to changing requirements.

Job description

To ensure that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time.

Working independently and taking ownership to resolve planning and scheduling of responsive repair work with minimal levels of supervision

Repairs is a front line service delivery role with a high impact on the SHPs reputation which requires excellent customer service to be displayed at all times .

Staff are expected to regularly liaise and collaborate with stakeholder internal and external to SHP and may include surveyors, Contract Managers, Building Control,, Repairs Team Supervisors and Order Compliance Officers in order to make the most appropriate decisions to complete repairs.

Skills & Experience:

Good time management, planning & organisational skills, Experience of working in a pressurised environment and dealing with challenging preferably, in a DLO environment

Experience and competent on computerised systems.

Good written, verbal, questioning & interpersonal skills.

Demonstrable customer experience

Basic knowledge of Repair & Maintenance methodologies.