Repairs Scheduler & Planner - Multi-Trade Coordination

Mears Group; Cottenham; Remote; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Company Sick Pay

Life Assurance (2x annual salary)

Pension contributions 5% employee / 3%

25 days annual leave + bank holidays

Employee Assistance Programme

Mears Rewards discounts

Job summary

Mears Group in Cambridge–Cottenham is seeking a proactive Planner to join the repairs team. You will schedule operatives, allocate resources, and keep residents informed while ensuring repairs are completed to a high standard and on time.

Applicants should have GCSE English & Maths, experience in a fast-paced environment, strong IT skills, and a customer-focused approach. A detailed benefits package is included with this permanent role.

Qualifications

• GCSE English and Maths (or equivalent) are required.
• Experience in a fast-paced, pressurised environment.
• Strong IT skills with the ability to use job management and scheduling systems.
• Excellent time management, organisational and communication skills.
• A customer-first approach with the ability to handle challenging situations.
• Knowledge of repairs and maintenance processes.
• Experience scheduling and planning multi-trade repairs using an ICT appointing tool.

Responsibilities

• Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time.
• Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.
• Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly.
• Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
• Work closely with administrators, supervisors, and contractors to ensure a seamless service.
• Cover for other planners when needed and attend meetings or training sessions as required.
• Follow company policies and Health & Safety requirements at all times.
• Assist with reporting and performance monitoring to ensure KPIs and targets are met.
• Help prioritise emergency and urgent jobs to minimise disruption for residents.
• Maintain accurate records, data, and documentation for audits and compliance.
• Support continuous service improvements by suggesting ways to streamline planning and scheduling.
• Provide general administrative support to the repairs team when required

Skills

Time management

Communication

IT skills

Customer focus

Organisational skills

Planning experience

Education

GCSE English & Maths

Tools

ICT appointing tool

Job management systems

Job description

Mears Group in Cambridge–Cottenham is seeking a proactive Planner to join the repairs team. You will schedule operatives, allocate resources, and keep residents informed while ensuring repairs are completed to a high standard and on time.

Applicants should have GCSE English & Maths, experience in a fast-paced environment, strong IT skills, and a customer-focused approach. A detailed benefits package is included with this permanent role.