Repairs Scheduler & Coordinator

Mears Group PLC; Grays; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Leading pension scheme

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Family friendly policies

Job summary

Mears Group PLC in Thurrock is seeking a proactive Planner to join our repairs team. You’ll schedule operatives and subcontractors, allocate jobs, and monitor progress to ensure timely, high-quality outcomes for residents.

The role requires strong IT skills, excellent time management, and a customer-first approach. You will work with administrators, supervisors and contractors, support reporting and continuous service improvements, and uphold health and safety standards.

Qualifications

• Must have GCSE English & Maths.
• Experience in a fast-paced, pressurised environment.
• Strong IT skills and ability to use job management/scheduling systems.
• Excellent time management, organisational and communication skills.
• Customer-first approach and ability to handle challenging situations.
• Knowledge of repairs and maintenance processes.
• Experience scheduling and planning multi-trade repairs using an ICT appointing tool.

Responsibilities

• Schedule operatives and subcontractors to optimise resource use and deliver repairs on time.
• Monitor and update repair jobs daily, including appointments and follow-on works.
• Ensure operatives update PDAs and that schedule of rates are entered correctly.
• Communicate clearly with residents, operatives and stakeholders to keep everyone informed.
• Collaborate with administrators, supervisors and contractors for a seamless service.
• Cover for other planners when needed; attend meetings and training as required.
• Adhere to company policies and Health & Safety requirements at all times.
• Assist with reporting and KPI tracking to meet targets.
• Prioritise emergency/urgent jobs to minimise disruption for residents.
• Maintain accurate records and documentation for audits and compliance.
• Suggest improvements to planning and scheduling processes.
• Provide general administrative support to the repairs team.

Skills

IT skills

Time management

Organisational skills

Communication skills

Customer-focused

Experience in planning

Education

GCSE English & Maths

Tools

ICT appointing tool

Scheduling systems

Job description

Mears Group PLC in Thurrock is seeking a proactive Planner to join our repairs team. You’ll schedule operatives and subcontractors, allocate jobs, and monitor progress to ensure timely, high-quality outcomes for residents.

The role requires strong IT skills, excellent time management, and a customer-first approach. You will work with administrators, supervisors and contractors, support reporting and continuous service improvements, and uphold health and safety standards.