Repairs Planner: Resident-Focused Scheduling

United States Digital Space LLC; Cambridge; On-site; GBP 27,877 - 34,072; Full time

Benefits offered by this job

25 days annual leave

Leading pension scheme

Annual Fun Day

Volunteering Leave

Staff perks - discounts

Job summary

Mears in Cambridge – Cottenham is seeking an organised Planner to join the local repairs team. You will schedule operatives, manage appointments, and ensure repairs are completed efficiently with high standards.

You will liaise between residents, operatives, and colleagues to deliver a responsive repairs service, supporting IT systems and reporting to meet KPIs. This full-time/permanent role includes a substantial benefits package.

Qualifications

• Experience in a fast-paced, pressurised environment.
• Strong IT skills with the ability to use job management and scheduling systems.
• Knowledge of repairs and maintenance processes.

Responsibilities

• Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time.
• Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.
• Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly.
• Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
• Work closely with administrators, supervisors, and contractors to ensure a seamless service.
• Follow company policies and Health & Safety requirements at all times.
• Assist with reporting and performance monitoring to ensure KPIs and targets are met.

Skills

Time management

Communication

Organisational skills

Customer service

Planning

IT systems

Multi-trade scheduling

Education

GCSE English & Maths

Tools

ICT appointing tool

Job description

Mears in Cambridge – Cottenham is seeking an organised Planner to join the local repairs team. You will schedule operatives, manage appointments, and ensure repairs are completed efficiently with high standards.

You will liaise between residents, operatives, and colleagues to deliver a responsive repairs service, supporting IT systems and reporting to meet KPIs. This full-time/permanent role includes a substantial benefits package.