Repairs Scheduler

Build Recruitment Limited; Stratford-upon-Avon; On-site; GBP 22,000 - 32,000; Full time

Job summary

Build Recruitment Limited is seeking an experienced Repairs Scheduler to join a busy Social Housing team in Stratford.

The ideal candidate has prior scheduling or planning experience within social housing or property maintenance, with strong organisational and communication skills to coordinate daily repairs and maintain high tenant service levels.

Qualifications

• Experience as repairs scheduler/planner/coordinator or similar administrative role.
• Experience in social housing, property maintenance or facilities management.
• Strong organisational and time-management skills.
• Excellent written and verbal communication.
• Ability to work in a busy, fast-paced office.
• Good IT skills, with scheduling or housing management systems preferred.
• Excellent attention to detail and ability to manage multiple priorities.

Responsibilities

• Schedule and coordinate repair and maintenance appointments for operatives and contractors.
• Liaise with tenants, contractors and internal teams to organise works.
• Monitor repair jobs from booking through to completion.
• Maintain accurate records using scheduling and housing management systems.
• Respond to tenant enquiries and provide updates.
• Prioritise emergency and urgent repairs per service requirements.
• Ensure works are completed in line with SLAs and KPIs.
• Resolve scheduling issues while delivering excellent customer service.

Skills

Repairs Scheduler

Planner

Coordinator

Social Housing experience

Organisational skills

Communication skills

IT skills / scheduling systems

Attention to detail

Job description

Repairs Scheduler

Location: Stratford
Sector: Social Housing
Pay Rate: £19.49 per hour (Umbrella)
Contract: Temporary, ongoing with potential for permanent opportunities

About the Role

We are currently recruiting for an experienced Repairs Scheduler to join our client's busy Social Housing team based in Stratford.

This is a great opportunity for an organised and proactive individual with previous experience in repairs scheduling, planning or administration within a social housing or property maintenance environment.

You will play an important role in coordinating day-to-day repairs and maintenance works, ensuring appointments are scheduled efficiently and tenants receive a high standard of customer service throughout the process.

Key Responsibilities

• Schedule and coordinate repair and maintenance appointments for operatives and contractors.

• Liaise with tenants, contractors and internal teams to ensure works are arranged and completed efficiently.

• Monitor repair jobs from initial booking through to completion.

• Maintain accurate records using scheduling and housing management systems.

• Respond to tenant enquiries and provide updates regarding repair appointments.

• Prioritise emergency and urgent repairs in line with service requirements.

• Ensure works are managed in line with service level agreements (SLAs) and key performance indicators (KPIs).

• Resolve scheduling issues and provide excellent customer service.

About You

Essential:

• Previous experience as a Repairs Scheduler, Planner, Coordinator or in a similar administrative role.

• Experience within Social Housing, Property Maintenance, Facilities Management or a similar environment.

• Strong organisational and time-management skills.

• Excellent communication skills, both written and verbal.

• Ability to work in a busy, fast-paced office environment.

• Good IT skills, ideally with experience using scheduling or housing management systems.

• Excellent attention to detail and the ability to manage multiple priorities.

Desirable:

• Knowledge of responsive repairs and maintenance processes within Social Housing.

• Experience using housing management or workforce scheduling software.

What's on Offer?

• £19.49 per hour (Umbrella).

• Temporary, ongoing opportunity.

• Potential for extension or a permanent position.

• Opportunity to work with a well-established organisation within Social Housing.

• Supportive and professional working environment.