Scheduler

Civic Recruitment Limited; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Online interview

Job summary

Civic Recruitment Limited is seeking a Scheduler for a temp-to-perm opportunity with a local authority in Croydon. You will coordinate responsive repairs, allocate appointments, and ensure operatives are deployed efficiently to meet service targets.

The role involves liaising with residents, operatives, contractors and supervisors; managing bookings, updates in scheduling systems, and maintaining records while delivering a high-quality frontline customer service.

Qualifications

• GCSE/O-Level standard education or equivalent.
• Right to Work in the UK.

Responsibilities

• Schedule and allocate responsive repair and maintenance appointments.
• Coordinate work diaries and operative workloads.
• Ensure repairs are assigned efficiently to maximise productivity.
• Liaise with residents, operatives, contractors, and supervisors.
• Manage appointment bookings, cancellations, and rescheduling.
• Monitor job progress and update scheduling systems accordingly.
• Maintain accurate records and documentation.
• Respond to customer enquiries and provide updates on repair appointments.
• Support the delivery of key performance targets and service standards.
• Work closely with repairs and maintenance teams to ensure efficient service delivery.
• Escalate scheduling conflicts, delays, and operational issues where required.
• Ensure all systems and databases are updated accurately and in a timely manner.

Skills

Scheduling

Customer service

IT & databases

Organisation

Communication

Numeracy

Housing repairs

Education

GCSE/O-Level

Tools

Scheduling software

MS Excel

CRM/Databases

Job description

Temp-to-Perm Opportunity contract with a local Authority

Job Purpose

As a Scheduler, you will be responsible for coordinating and scheduling responsive repairs and maintenance appointments, ensuring operatives are deployed efficiently and customers receive a high-quality service. You will act as a key point of contact between residents, operatives, and the repairs team to ensure appointments are effectively managed and completed within service targets.

Key Duties/Accountabilities

• Schedule and allocate responsive repair and maintenance appointments.
  
• Coordinate work diaries and operative workloads.
  
• Ensure repairs are assigned efficiently to maximise productivity.
  
• Liaise with residents, operatives, contractors, and supervisors.
  
• Manage appointment bookings, cancellations, and rescheduling.
  
• Monitor job progress and update scheduling systems accordingly.
  
• Maintain accurate records and documentation.
  
• Respond to customer enquiries and provide updates on repair appointments.
  
• Support the delivery of key performance targets and service standards.
  
• Work closely with repairs and maintenance teams to ensure efficient service delivery.
  
• Escalate scheduling conflicts, delays, and operational issues where required.
  
• Ensure all systems and databases are updated accurately and in a timely manner.
  

Essential Experience Required

• Previous experience as a Scheduler, Repairs Planner, Resource Scheduler, Works Planner, or similar role.
  
• Experience scheduling repairs or maintenance works.
  
• Experience within Housing Repairs, Property Maintenance, Facilities Management, or Responsive Repairs environments.
  
• Experience delivering a front-line customer-focused service.
  
• Experience working within a housing management or maintenance environment.
  
• Experience managing multiple priorities in a fast-paced environment.
  
• Excellent organisational and coordination skills.
  
• Strong IT and database management skills.
  
• Experience working closely with tenants, residents, or customers.
  
• Good numeracy and literacy skills.
  

Essential Qualifications Required

• GCSE/O-Level standard education or equivalent.
  
• Right to Work in the UK.
  

Additional Information to Note

• Working hours: 35 hours per week.
  
• Location: Unit 11, The Tramsheds, Coomber Way, Croydon, CR0 4TQ.
  
• Reason for Hire: Recruitment Vacancy.
  
• Online interview with Team Leaders.
  
• Interview Date: 2nd October 2026.