Repairs Scheduler – Property Services & Customer Care

Service Care; Havant; On-site; GBP 23,000 - 30,000; Part time

Job summary

Service Care is seeking a Trade Scheduler in Havant to coordinate repairs for a busy Property Services team. The role focuses on planning and scheduling operatives, ensuring appointments are set and completed within target times.

You will liaise with customers and operatives, prioritise urgent works, maintain records, and support managers to hit performance targets in a fast-paced social housing environment. This temporary ongoing position is 35 hours per week.

Qualifications

• Previous experience in scheduling, planning or repairs administration.
• Experience in social housing or facilities management desirable.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent customer service and communication abilities.
• Proficient in Microsoft Office, including Word and Excel.
• Ability to work independently and as part of a team.

Responsibilities

• Schedule and manage operatives' diaries, ensuring appointments are attended as planned.
• Liaise with customers and operatives to arrange and reschedule appointments where necessary.
• Monitor outstanding jobs and proactively manage workloads to prevent overdue repairs.
• Prioritise emergency and urgent works in line with service requirements.
• Allocate work to the most appropriate trade operative to maximise first-time fix rates.
• Ensure operatives have the necessary materials and information to complete works efficiently.
• Plan appointments to minimise travel time and maximise productivity.
• Work closely with supervisors, managers and operational teams to achieve performance targets.
• Monitor job completion quality and punctuality, escalating performance concerns where required.
• Maintain accurate records and update the contract management system in a timely manner.
• Process subcontractor completion reports and manage future appointment scheduling.

Skills

Scheduling

Planning

Workforce coordination

Customer service

Data entry

Microsoft Office

Tools

Microsoft Word

Microsoft Excel

Job description

Service Care is seeking a Trade Scheduler in Havant to coordinate repairs for a busy Property Services team. The role focuses on planning and scheduling operatives, ensuring appointments are set and completed within target times.

You will liaise with customers and operatives, prioritise urgent works, maintain records, and support managers to hit performance targets in a fast-paced social housing environment. This temporary ongoing position is 35 hours per week.