Repairs Resolution Officer - Complaints (Hybrid)

ESSENTIAL EMPLOYMENT LTD; City Of London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading staffing agency in London is looking for a Repairs Resolution Officer to manage complaints and enquiries. This full-time hybrid role requires experience in handling Stage 1 complaints and communicating effectively with Councillors, MPs, and residents. Competitive pay of £19.94 per hour. Applicants are encouraged to apply online or by emailing their CV.

Qualifications

• Experience responding to member enquiries and complex complaints.
• Ability to investigate and draft proficient responses.

Responsibilities

• Respond to Members Enquiries and complex complaints.
• Draft responses to Councillors, MPs, and residents.

Skills

Investigating complaints

Drafting responses

Experience with Stage 1 complaints

Timely communication

Job description

Repairs Resolution Officer - Complaints (Hybrid) needed in Southwark, £19.94ph PAYE - Reference: RQ1608152

• Officers to respond to Members Enquiries and complex complaints by competently investigating and drafting proficient responses to Councillors, MPs and residents in a timely manner.

• You will ideally have experience responding to Stage 1 complaints and members enquiries.

The role will be a hybrid, with a minimum of 3-4 days per week in the office.

This is a full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [e-mail] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.