Repairs Operative

Town & Country Housing Group; Epsom; Hybrid; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Annual salary £40,660

Pension up to 10% matched

Life assurance 4x salary

30 days annual leave

Volunteer days

Digital GP & counselling

Eye test voucher

Parental leave enhancements

Flexible benefits & family discounts

Flu vaccinations

Job summary

The role is hybrid, with 2 days per week in the base office; DBS checks and right-to-work in the UK are required, and you will be supported by a flexible benefits package and a strong focus on customer service.

Qualifications

• Strong all-round trade skills; social housing repairs experience preferred.
• Excellent communication and customer service skills.
• Full UK driving licence; confident using mobile tech to manage/record work.

Responsibilities

• Carry out routine and emergency repairs, safely and to a high standard.
• Use a PDA to receive/update work orders and record completed work with photos when required.
• Aim to resolve repairs on the first visit and keep residents informed throughout.

Skills

Trade skills

Customer service

Tools

PDA

Job description

Our Vacancy

We are looking for a skilled and customer-focused Repairs and Maintenance Operative to join our responsive repairs team. This is an exciting opportunity to play a key role in maintaining our homes and delivering high-quality repair services that make a real difference to our residents. If you take pride in your workmanship, enjoy solving problems, and are passionate about providing excellent customer service, we'd love to hear from you.

What You'll Be Doing

As a Repairs and Maintenance Operative, you will carry out a range of routine and emergency repairs, ensuring work is completed safely, efficiently, and to a high standard. You'll use a PDA to receive and update work orders, accurately record works completed, and provide photographic evidence where required. You will aim to resolve repairs on the first visit wherever possible, keep residents informed throughout the process, and work closely with colleagues to deliver an outstanding repairs service. You'll also be responsible for maintaining company vehicles, tools, and equipment and ensuring all work is completed in line with health and safety requirements.

What You'll Need

You'll have strong all-round trade skills and experience working within social housing repairs or a similar maintenance environment. A full UK driving licence is essential, along with confidence using mobile technology to manage and record work. We're looking for someone with excellent communication and customer service skills who can work independently, manage competing priorities, and maintain high standards of quality. A proactive approach, strong problem-solving abilities, and a commitment to safe working practices will help you succeed in this role.

Why join us

When you join Town and Country Housing, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included and empowered.

What we offer

• Annual Salary 40,660


• Contributory pension scheme up to 10% matched contributions


• Life assurance of 4x annual salary (Terms and Conditions apply)


• 30 days annual leave in addition to bank holidays


• Two volunteer days per year


• 24/7 digital GP service and counselling helpline (including face-to-face sessions)


• Free annual eye test voucher and contribution towards glasses


• Enhanced maternity, paternity, and shared parental leave provision


• Flexible benefits scheme, including family friendly benefits and access to a discount portal


• Annual flu vaccinations

Please read before applying:

• You must have the right to work in the UK; we are unable to provide a visa sponsorship.


• We reserve the right to close this advert early if we receive a high volume of suitable applications.


• Please note that any offer of employment will be subject to the successful completion of a Basic DBS check and other pre-employment checks.


• This is a hybrid role where we expect all staff to come into their base office 2 days a week (everyday during induction which could be up to 3 months)

If this sounds like the perfect opportunity for you, we'd love to hear from you. We look forward to learning more about what you can bring to Town & Country Housing.

As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.