Repairs Administrator

Town & Country Housing Group; Royal Tunbridge Wells; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Annual salary £31,008

Pension scheme

Life insurance

Eye test voucher

Flu jab

Flexible benefits

Corporate discounts

Travel loan

Job summary

Town & Country Housing Group is seeking a Repairs Administrator in Tunbridge Wells to support a responsive repairs and maintenance service. You will help allocate works, update systems, liaise with subcontractors and residents, respond to queries and maintain records to meet performance targets.

The role requires office administration experience, excellent organisation, and clear communication. It is a full-time, office-based position in Tunbridge Wells with a comprehensive benefits package.

Qualifications

• Experience in office administration.
• Strong organisational and workload management skills.
• Clear and confident communicator with a methodical approach.

Responsibilities

• Assist day-to-day administration of repairs service, allocate works and update systems.
• Coordinate with subcontractors, internal teams and residents to keep repairs progressing.
• Respond to queries, support complaint handling and maintain accurate records and updates.

Skills

Office administration

Time management

Effective communication

Problem solving

Team collaboration

Tools

Microsoft Office

Job description

Our Vacancy

We’re looking for a Repairs Administrator to join our team and help us deliver an efficient, responsive repairs and maintenance service for our residents. You’ll play an important part in keeping things running smoothly, supporting colleagues across the repairs service and making sure information, works orders and customer updates are accurate and completed on time. It’s a varied role where great organisation, communication and attention to detail can make a real difference to the service our residents receive.

What you will do

You’ll support the day-to-day administration of our repairs service, from allocating works and updating our systems to working with subcontractors, internal teams and residents to help keep repairs progressing. You’ll respond to queries and support complaint handling, maintain accurate records and customer updates, and help the team meet its performance targets. You’ll also arrange meetings, take and distribute minutes, follow up actions and provide additional support to the repairs planning team when required.

What you will need

You’ll have office administration experience, good Microsoft Office skills and a strong ability to organise and manage your own workload. You’ll be a clear and confident communicator with a methodical, accurate approach and the ability to solve problems and work positively with others. Above all, you’ll be approachable, keen to learn and committed to providing a quality service. Knowledge of social housing and health and safety, or previous experience in a customer-facing role, would be an advantage but isn’t essential.

Please note: This is a full time position working 40 hours a week, based in our office in Tunbridge Wells.

Why Choose Us

• Annual salary of £31,008
• 25 days, increasing to 28 days at 5-years service and 30 days at 10-years service
• Up to £3,000 colleague referral fee
• Contributory pension scheme with 4% to 10% matched contributions
• Life insurance
• 24/7 digital GP service and counselling helpline (including face-to-face sessions)
• Free annual eye test voucher and contribution towards glasses
• Free annual flu jab
• Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
• Access to an extensive range of corporate discounts on shopping travel, & days out.
• Travel loan

Why join us?

When you join Town and Country Housing, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

Please read before applying

• You must have the right to work in the UK; we are unable to provide visa sponsorship.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.

If this sounds like the perfect opportunity for you, we'd love to hear from you.

As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully