Repairs Operative

TCH; Epsom; Hybrid; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Contributory pension up to 10% matched

Life assurance 4x annual salary

30 days annual leave

Two volunteer days per year

24/7 digital GP service and counseling

Eye test voucher and glasses allowance

Enhanced parental leave

Flexible benefits scheme

Annual flu vaccinations

Job summary

Town and Country Housing is seeking a Repairs and Maintenance Operative to carry out routine and emergency repairs across our housing stock. You will use a PDA to receive and update work orders, record works completed, and provide photographic evidence when required.

The goal is to fix issues on the first visit wherever possible while keeping residents informed and safe. This hybrid role requires strong trades skills, a full UK driving licence, and comfort with mobile technology.

Qualifications

• Strong all-round trade skills and experience in social housing repairs or similar
• Full UK driving licence required
• Confident using mobile technology to manage and record work
• Excellent communication and customer service skills
• Proactive approach and strong problem-solving abilities
• Commitment to safe working practices

Responsibilities

• Carry out routine and emergency repairs
• Use PDA to receive and update work orders
• Record works completed and provide photographic evidence
• Aim to resolve repairs on first visit
• Keep residents informed throughout the process
• Maintain company vehicles, tools and equipment
• Ensure work complies with health and safety requirements

Skills

Trades skills

Full UK driving licence

Customer service

Communication

Problem solving

Safety mindset

Tools

Mobile devices

Job description

What You'll Be Doing

As a Repairs and Maintenance Operative, you will carry out a range of routine and emergency repairs, ensuring work is completed safely, efficiently, and to a high standard. You'll use a PDA to receive and update work orders, accurately record works completed, and provide photographic evidence where required. You will aim to resolve repairs on the first visit wherever possible, keep residents informed throughout the process, and work closely with colleagues to deliver an outstanding repairs service. You'll also be responsible for maintaining company vehicles, tools, and equipment and ensuring all work is completed in line with health and safety requirements.

What You'll Need

You'll have strong all-round trade skills and experience working within social housing repairs or a similar maintenance environment. A full UK driving licence is essential, along with confidence using mobile technology to manage and record work. We're looking for someone with excellent communication and customer service skills who can work independently, manage competing priorities, and maintain high standards of quality. A proactive approach, strong problem-solving abilities, and a commitment to safe working practices will help you succeed in this role.

Why join us

When you join Town and Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included and empowered.

What we offer

• Annual Salary £40,660
• Contributory pension scheme up to 10% matched contributions
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• 24/7 digital GP service and counselling helpline (including face-to-face sessions)
• Free annual eye test voucher and contribution towards glasses
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• Annual flu vaccinations

Additional information

This is a hybrid role where we expect all staff to come into their base office 2 days a week (everyday during induction which could be up to 3 months).

Please read before applying:

You must have the right to work in the UK; we are unable to provide a visa sponsorship. We reserve the right to close this advert early if we receive a high volume of suitable applications. Please note that any offer of employment will be subject to the successful completion of a Basic DBS check and other pre-employment checks.

If you have any questions about this role, please email the Talent Team on [e-mail]

As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies.

We will make reasonable adjustments where required throughout the recruitment process.

Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.