Repairs Administrator

TCH; Redhill; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension scheme

Life insurance

24/7 digital GP service & counselling

Job summary

Town and Country Housing is seeking a Repairs Administrator to join our team in Tunbridge Wells. You will handle day-to-day repairs administration, allocate works, update systems, and liaise with residents and subcontractors to keep repairs progressing.

You will respond to queries, support complaint handling, maintain accurate records and provide additional support to the repairs planning team as required. A proactive, well-organised communicator with attention to detail is essential.

Qualifications

• Experience in office administration and strong organisational skills.
• Clear, confident communication and methodical, accurate approach.
• Willingness to learn and provide quality service; knowledge of social housing/health and safety is a plus.

Responsibilities

• Support day-to-day administration of repairs service; allocate works and update systems.
• Coordinate with subcontractors, internal teams and residents to keep repairs progressing.
• Respond to queries, support complaint handling, maintain records and provide team support as needed.

Skills

Office administration

Microsoft Office

Organisation

Workload management

Tools

Microsoft Office

Job description

Our VacancyWe’re looking for a Repairs Administrator to join our team and help us deliver an efficient, responsive repairs and maintenance service for our residents. You’ll play an important part in keeping things running smoothly, supporting colleagues across the repairs service and making sure information, works orders and customer updates are accurate and completed on time. It’s a varied role where great organisation, communication and attention to detail can make a real difference to the service our residents receive.

What you will do

• You’ll support the day-to-day administration of our repairs service, from allocating works and updating our systems to working with subcontractors, internal teams and residents to help keep repairs progressing.
• You’ll respond to queries and support complaint handling, maintain accurate records and customer updates, and help the team meet its performance targets.
• You’ll also arrange meetings, take and distribute minutes, follow up actions and provide additional support to the repairs planning team when required.

What you will need

• You’ll have office administration experience, good Microsoft Office skills and a strong ability to organise and manage your own workload.
• You’ll be a clear and confident communicator with a methodical, accurate approach and the ability to solve problems and work positively with others.
• Above all, you’ll be approachable, keen to learn and committed to providing a quality service. Knowledge of social housing and health and safety, or previous experience in a customer-facing role, would be an advantage but isn’t essential.

Please note: This is a full time position working 40 hours a week, based in our office in Tunbridge Wells.

Why Choose Us

• Annual salary of £31,00825 days, increasing to 28 days at 5-years service and 30 days at 10-years service
• Up to £3,000 colleague referral fee
• Contributory pension scheme with 4% to 10% matched contributions
• Life insurance
• 24/7 digital GP service and counselling helpline (including face-to-face sessions)
• Free annual eye test voucher and contribution towards glasses
• Free annual flu jab
• Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
• Access to an extensive range of corporate discounts on shopping travel, & days out
• Travel loan

Why join us?

When you join Town and Country Housing, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

Please read before applying:

You must have the right to work in the UK; we are unable to provide visa sponsorship.

We reserve the right to close this advert early if we receive a high volume of suitable applications.

As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.

If you have any questions about this role, please email the Talent Team on [e-mail].