Neighbourhood Housing Manager

Town & Country Housing Group; Royal Tunbridge Wells; On-site; GBP 36,000 - 42,000; Full time

Benefits offered by this job

Pension scheme up to 10%

Life assurance 4x salary

30 days annual leave + bank holidays

Volunteer days

Digital GP & counselling

Eye test voucher

Parental leave

Flexible benefits

Flu vaccinations

Job summary

Town & Country Housing Group is seeking a customer-focused housing officer to manage a patch of properties and deliver a high-quality, responsive service. You will support tenants to sustain their tenancies and handle anti-social behaviour cases.

Working with residents and external agencies, you will help maintain safe neighbourhoods and drive service improvements through feedback. This is a full-time role, 35 hours per week, based in the Tunbridge Wells area.

Qualifications

• Experience in housing or neighbourhood management.
• Strong communication and customer-focused approach.
• Able to organise and prioritise own workload.

Responsibilities

• Manage a patch of properties and deliver a high-quality, responsive housing management service.
• Support tenants to sustain tenancies and handle anti-social behaviour cases.
• Collaborate with residents, colleagues and external agencies to maintain safe neighbourhoods and drive service improvements.

Job description

Our Vacancy

We’re looking for a customer-focused and proactive person with strong communication skills and experience in housing or neighbourhood management. You’ll be organised and able to manage your own workload, handling a range of tenancy and estate matters. You'll have a solution-focused approach, you’ll build strong relationships with residents and partners, address anti-social behaviour, and contribute to creating safe, sustainable communities.

What you'll do

You will manage a patch of properties, delivering a high-quality, responsive housing management service. You’ll support tenants to sustain their tenancies, handle anti-social behaviour cases, and ensure homes are let efficiently. Working closely with residents, colleagues, and external agencies, you’ll play a key role in maintaining safe neighbourhoods, improving local environments, and using customer feedback to drive continuous service improvement.

Why join us

When you join Town & Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included and empowered.

What we offer

• Contributory pension scheme up to 10% matched contributions
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• 24/7 digital GP service and counselling helpline (including face-to-face sessions)
• Free annual eye test voucher and contribution towards glasses
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• Annual flu vaccinations

This is a full time, permanent position, working 35 hours a week. The salary is between £36,042 - £41,645 dependent on experience.

Requirements

• You must have the right to work in the UK; we are unable to provide a visa sponsorship.
• We reserve the right to close this advert early if we recieve a high volume of suitable applications.

As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully