Repair Operations Manager

Lewisham Youth Service; Greater London; Hybrid; GBP 52,000 - 70,000; Full time

Job summary

Lewisham Council seeks a Repairs Operations Manager to lead the Direct Labour Organisation, delivering a high‑quality, customer‑focused repairs service across residents' homes. You will set professional standards and drive performance to ensure reliable and respectful service at every interaction.

The role requires hands‑on leadership, resilience under pressure and a strong commitment to safeguarding residents, equality and continuous improvement in service delivery, with a hybrid working

Qualifications

• We are looking for a visible, customer‑focused leader who sets and upholds clear professional standards across a Direct Labour Organisation.
• Hands-on and operationally grounded, calm under pressure.
• Strong commitment to customer service, accountability and pride in the service.

Responsibilities

• Lead Lewisham’s Direct Labour Organisation to deliver a high‑quality, customer‑focused repairs service.
• Set clear professional standards and expectations across frontline activity.
• Coach and motivate teams to improve performance and resident experience.

Skills

Visible leader

Customer-focused

People management

Performance management

Job description

Laurence House, 1 Catford Road, London, SE6 4RU, United Kingdom

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Job Info

• Job Identification 2010
• Job Category Supervisor
• Locations 1 Catford Road, London, SE6 4RU, GB
• Job Schedule Full time

Job Description

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Introduction

At the heart of Lewisham’s housing service, this role puts you in charge of a high‑impact repairs operation—leading teams, driving improvement, and delivering the frontline service that keeps thousands of residents safe, warm and proud of their homes

What’s the role?

The Repairs Operations Manager will lead Lewisham’s Direct Labour Organisation to deliver a high‑quality, customer‑focused responsive repairs service, setting clear professional standards and expectations across all frontline activity. This role is pivotal in ensuring residents experience a reliable, respectful and efficient service every time they interact with the repairs team, from first contact through to completion of works.

What’s in it for you?

Excellent training and development opportunities, plus a range of benefits including:

• Local Government Pension scheme
• Flexible working and family friendly policies
• Season ticket and bicycle loans
• A range of staff discounts including local subsidised gym memberships
• Supportive staff networks

What we’re looking for

We are looking for a visible, customer‑focused leader who sets and upholds clear professional standards across a Direct Labour Organisation. You will lead by example, promoting respectful behaviour in residents’ homes, taking ownership of service quality, and holding teams to account for workmanship, conduct and safety.

You will be hands‑on and operationally grounded, calm under pressure, and confident in managing performance while supporting teams to improve. A strong commitment to customer service, accountability and pride in the service will be essential, alongside the ability to build trust, motivate frontline staff and drive continuous improvement in resident experience.

Location

The job is primarily based in Laurence House, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.

Special conditions

• Working toward of relevant CIH level 4 or above
• IOSH, SMSTS or NEBOSH
• Weekend working is required for this job
• The job is subject to an enhanced DBS check

N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.

Diversity

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply

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