Repairs Operations Manager

Royal Borough of Greenwich; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

Royal Borough of Greenwich is recruiting an experienced Repairs Operations Manager to lead a high-profile responsive repairs service across ~25,000 Council homes. The role focuses on delivering safe, high-quality, compliant repairs with strong governance and customer focus.

The ideal candidate will have extensive leadership in social housing repairs, proven delivery of outcomes, and adept budget management, with a strategic-operational mindset to drive improvements and resident satisfaction.

Qualifications

• Proven senior-level leadership experience in repairs and maintenance within the social housing sector.
• Strong track record of operational service delivery, team leadership, and budget management.
• Ability to work strategically and operationally – leading transformation, driving efficiency, and enhancing resident satisfaction.
• Comprehensive understanding of housing legislation, regulatory requirements, and safety standards.
• Excellent stakeholder management, communication, and problem-solving skills.

Responsibilities

• Lead a large, multi-disciplinary team (up to 125 staff) delivering responsive repairs across the borough’s housing stock.
• Ensure timely, cost-effective, and high-quality delivery of repairs through effective operational control and management.
• Drive service improvements and champion a culture of accountability, safety, and continuous improvement.
• Work collaboratively across departments and with senior stakeholders to deliver outcomes aligned with the Council’s housing and sustainability goals.
• Ensure compliance with all relevant legislation, regulatory expectations, and health & safety standards.
• Embed customer-centric practices, learning from complaints and feedback to improve service delivery.
• Manage significant budgets, delivering value for money and maximising resource effectiveness.

Skills

Leadership

Operations management

Budget management

Stakeholder management

Housing repairs

Job description

The repairs team at Royal Greenwich are looking to recruit an experienced and driven Repairs Operations Manager to join their Housing and Safer Communities Directorate.

This is a key leadership role overseeing a high-profile responsive repairs operation covering around 25,000 Council homes. You'll be responsible for leading the delivery of a high-performing, resident-focused repairs service that meets the Council’s strategic aims and ensures homes are safe, high quality, and compliant.

Key Responsibilities: Lead a large, multi-disciplinary team (up to 125 staff) delivering responsive repairs across the borough’s housing stock.

Ensure timely, cost-effective, and high-quality delivery of repairs through effective operational control and management.

Drive service improvements and champion a culture of accountability, safety, and continuous improvement.

Work collaboratively across departments and with senior stakeholders to deliver outcomes aligned with the Council’s housing and sustainability goals.

Ensure compliance with all relevant legislation, regulatory expectations, and health & safety standards.

Embed customer-centric practices, learning from complaints and feedback to improve service delivery.

Manage significant budgets, delivering value for money and maximising resource effectiveness.

The Ideal Candidate: Proven senior-level leadership experience in repairs and maintenance within the social housing sector.

Strong track record of operational service delivery, team leadership, and budget management.

Ability to work strategically and operationally – leading transformation, driving efficiency, and enhancing resident satisfaction.

Comprehensive understanding of housing legislation, regulatory requirements, and safety standards.

Excellent stakeholder management, communication, and problem-solving skills. Passionate about public service and improving the lives of residents in Greenwich.

This is an exciting opportunity to take the lead in shaping the future of housing repairs within one of London’s most forward-thinking local authorities.