Repairs Operations Leader - Multi-Trade Maintenance

WPS; Birmingham; On-site; GBP 45,000 - 60,000; Full time

Job summary

Wates in Birmingham is seeking a Repairs Manager to lead the operational delivery of responsive maintenance services, ensuring safety, efficiency and high standards. You’ll oversee large multi-trade repairs and drive continuous improvement while managing teams and stakeholders.

The role requires strong leadership, knowledge of reactive maintenance, and a proven track record in managing budgets and performance. UK driving licence is essential.

Qualifications

• Experience in repairs management or similar leadership role.
• Strong knowledge of reactive maintenance operations.
• Proven track record of managing maintenance contracts.
• Experience leading large operational teams and supply chain partners.
• Excellent understanding of Health & Safety legislation and compliance.
• Strong commercial awareness and experience managing budgets and performance.
• Exceptional communication and stakeholder management skills.
• Ability to influence and build relationships at all levels.
• Highly organised, customer-focused and results-driven.
• Full UK Driving Licence

Responsibilities

• Lead and inspire a team of Supervisors, Administrators, Planners and Operatives
• Drive excellent customer satisfaction and continuously improve service delivery
• Oversee the scheduling and delivery of large multi-trade repairs, ensuring the right resources are allocated
• Manage operational performance, productivity and quality across the contract
• Ensure policies and procedures are consistently followed across the workforce
• Work closely with Commercial teams to identify and resolve invoicing issues and maximise contract performance
• Champion Health & Safety compliance and create a positive safety culture
• Build strong relationships with clients, customers and internal stakeholders
• Monitor performance against KPIs and drive continuous improvement initiatives

Skills

Leadership

Operations management

Health & Safety

Stakeholder management

Budget oversight

Education

Job description

Wates in Birmingham is seeking a Repairs Manager to lead the operational delivery of responsive maintenance services, ensuring safety, efficiency and high standards. You’ll oversee large multi-trade repairs and drive continuous improvement while managing teams and stakeholders.

The role requires strong leadership, knowledge of reactive maintenance, and a proven track record in managing budgets and performance. UK driving licence is essential.