Repairs Manager

Wates Smartspace; Gravelly Hill; On-site; GBP 52,000 - 72,000; Full time

Job summary

Wates Smartspace in Birmingham is seeking an experienced Repairs Manager to lead responsive maintenance for the WPS business, delivering safe, high-quality works and exceptional customer service.

You will build and motivate teams of Supervisors, Administrators, Planners and Operatives, drive KPI performance and continuous improvement across the contract.

This role requires strong leadership, Health & Safety expertise, budget management and outstanding stakeholder engagement.

Qualifications

• Experience in Repairs Manager or similar role within responsive maintenance, repairs or social housing.
• Strong knowledge of reactive maintenance operations.
• Proven track record managing large maintenance contracts.

Responsibilities

• Lead and inspire a team of Supervisors, Administrators, Planners and Operatives.
• Drive customer satisfaction and continuously improve service delivery.
• Oversee scheduling and delivery of large multi-trade repairs with proper resources.
• Manage operational performance, productivity and quality across the contract.
• Ensure policies and procedures are followed across the workforce.
• Work with Commercial teams to resolve invoicing issues and maximise contract performance.
• Champion Health & Safety compliance and create a positive safety culture.
• Build relationships with clients, customers and internal stakeholders.
• Monitor performance against KPIs and drive continuous improvement.

Skills

Leadership

Team management

Stakeholder management

Budget management

Health & Safety

Communication

Organisational skills

Driving licence

Job description

Repairs Manager

Birmingham

Ready to Lead, Inspire and Make a Difference?

We're looking for an experienced Repairs Manager to join our growing WPS business and play a key role in delivering exceptional responsive maintenance services to our customers and communities.

This is an exciting opportunity for a proven leader who thrives in a fast-paced environment, enjoys building high-performing teams, and is passionate about delivering outstanding customer service. If you have experience in a similar Repairs Manager role and are looking for your next challenge, we'd love to hear from you!

What You'll Be Doing

As our Repairs Manager, you'll lead the operational delivery of responsive maintenance services, ensuring works are completed safely, efficiently and to the highest standards.

Key Responsibilities:

• Lead and inspire a team of Supervisors, Administrators, Planners and Operatives
• Drive excellent customer satisfaction and continuously improve service delivery
• Oversee the scheduling and delivery of large multi-trade repairs, ensuring the right resources are allocated
• Manage operational performance, productivity and quality across the contract
• Ensure policies and procedures are consistently followed across the workforce
• Work closely with Commercial teams to identify and resolve invoicing issues and maximise contract performance
• Champion Health & Safety compliance and create a positive safety culture
• Build strong relationships with clients, customers and internal stakeholders
• Monitor performance against KPIs and drive continuous improvement initiatives

What We're Looking For

We're seeking a confident and experienced leader who can motivate teams and deliver excellent operational results.

Essential Requirements:

• Previous experience in a Repairs Manager role or a similar management position within responsive maintenance, repairs or social housing
• Strong knowledge of reactive maintenance operations
• Proven track record of managing large maintenance contracts
• Experience leading large operational teams and supply chain partners
• Excellent understanding of Health & Safety legislation and compliance
• Strong commercial awareness and experience managing budgets and performance
• Exceptional communication and stakeholder management skills
• Ability to influence and build relationships at all levels
• Highly organised, customer-focused and results-driven
• Full UK Driving Licence

Why Join Us?

• Be part of a respected and growing business
• Work alongside talented and passionate colleagues
• Make a real difference to customers and local communities
• Enjoy opportunities for professional development and career progression
• Join a business that values innovation, collaboration and continuous improvement

Our commitments: Do not remove this text

Wates is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at [e-mail]