Repairs Officer

Ability Housing Association; Knowle; Sur place; GBP 43 000 - 53 000; Plein temps

Résumé du poste

Ability Housing Association based in the South East is seeking a proactive Repairs Officer to own the responsive repairs service from first report to completion. The role combines repairs coordination, contractor management, inspections, and performance monitoring while maintaining excellent resident communication.

You will report to the Head of Property & Asset, diagnose repairs, prioritise and manage works, oversee budgets and KPIs, and ensure records are auditable.

Qualifications

• Experience managing responsive repairs, ideally in social housing.
• Ability to diagnose, prioritise and manage repairs to meet targets and budgets.
• Strong communication with residents, suppliers and contractors.

Responsabilités

• Own end-to-end responsive repairs process and inform residents throughout.
• Diagnose and prioritise repairs, raise and vary works orders, prevent overdue jobs.
• Manage contractor performance, safety, valuations, variations and invoices.
• Carry out pre- and post-inspections and assess complex repair cases.
• Coordinate urgent hazard responses within statutory timescales.
• Monitor repairs performance, budgets and resident satisfaction with data-driven improvement.
• Support disrepair responses with accurate records and evidence.
• Engage with residents, colleagues and suppliers with clear, customer-focused communication.

Connaissances

Repairs coordination

Contractor management

Inspections

Performance monitoring

Resident communication

Formation

Building/Construction/Surveying or Housing qualification

Description du poste

Ability Housing Association is a small, specialist housing provider based in the South East. We are looking for a proactive and knowledgeable Repairs Officer to take ownership of our responsive repairs service from first report through to completion. This is a hands-on role combining repairs coordination, contractor management, property inspections, performance monitoring and excellent resident communication. The role Reporting to the Head of Property & Asset, you will ensure repairs are diagnosed correctly, prioritised, ordered, completed and checked within target. You will manage contractors day to day, inspect more complex works, monitor budgets and KPIs, and maintain accurate, auditable records. You will also play a key role in our response to hazards, damp and mould, disrepair and the requirements of Awaab's Law, HHSRS, the Decent Homes Standard and the Regulator of Social Housing's consumer standards.

• Own the end-to-end responsive repairs process and keep residents informed throughout.
• Diagnose and prioritise repairs, raise and vary works orders, and prevent jobs becoming overdue.
• Manage contractor performance, quality, safety, valuations, variations and invoices.
• Carry out pre- and post-inspections and assess more complex repair cases.
• Coordinate urgent and significant hazard responses within statutory timescales.
• Monitor repairs performance, budgets and resident satisfaction, using data to drive improvement.
• Support complaint and disrepair responses with accurate evidence and records.
• You will have experience of managing or coordinating responsive repairs, ideally in social housing, together with practical knowledge of residential building defects and common repairs. You will be confident managing contractors, carrying out inspections, resolving complaints, analysing performance information and communicating clearly with residents, colleagues and suppliers.

Knowledge of landlord repairing obligations, Awaab's Law, HHSRS, the Decent Homes Standard and site health and safety is essential. A relevant building, construction, surveying or housing qualification, and HHSRS or damp and mould training, would be an advantage. Above all, you will be customer-focused, organised and willing to take ownership through to a successful outcome.

Why join us? As part of a small specialist provider, you will have the opportunity to see the impact of your work, build strong relationships across the organisation and help shape a responsive, resident-centred repairs service. If you want a varied role where good judgement, attention to detail and follow-through genuinely matter, we would like to hear from you.

Salary: £48,000 | Full UK driving licence and access to a vehicle required