Repairs Officer

Ability Housing Association; Staines-upon-Thames; On-site; GBP 43,000 - 53,000; Full time

Benefits offered by this job

Annual leave: 25 Days + BH

Job summary

Ability Housing Association in Staines, Surrey, South East England, is seeking a proactive Repairs Officer to own the responsive repairs service from report to completion. This hands-on role combines repairs coordination, contractor management, inspections and resident communication, with an emphasis on safety and standards.

You will report to the Head of Property & Asset and ensure timely diagnosis, prioritisation, costing and completion of works, while monitoring KPIs and budgets and

Qualifications

• Experience coordinating responsive repairs, ideally in social housing.
• Ability to manage contractors and inspect works for quality and compliance.
• Strong communication with residents, colleagues and suppliers.

Responsibilities

• Own end-to-end responsive repairs process and inform residents throughout.
• Diagnose and prioritise repairs, raise orders, prevent overdue work.
• Manage contractor performance, quality, safety, valuations, variations and invoices.
• Carry out pre- and post-inspections and assess complex cases.
• Coordinate urgent hazard responses within statutory timescales.
• Monitor repairs budgets and resident satisfaction, driving improvement.
• Support disrepair responses with accurate evidence and records.

Skills

Repairs coordination

Contractor management

Inspections

Resident communication

Data analysis

Education

Relevant building/construction/housing qualification

Job description

Repairs Officer

Ability Housing Association | Staines, Surrey | South East England

Salary: £48,000 | Full UK driving licence and access to a vehicle required

Make a visible difference to the quality, safety and comfort of our residents' homes.

Ability Housing Association is a small, specialist housing provider based in the South East. We are looking for a proactive and knowledgeable Repairs Officer to take ownership of our responsive repairs service from first report through to completion. This is a hands‑on role combining repairs coordination, contractor management, property inspections, performance monitoring and excellent resident communication.

The role

Reporting to the Head of Property & Asset, you will ensure repairs are diagnosed correctly, prioritised, ordered, completed and checked within target. You will manage contractors day to day, inspect more complex works, monitor budgets and KPIs, and maintain accurate, auditable records. You will also play a key role in our response to hazards, damp and mould, disrepair and the requirements of Awaab's Law, HHSRS, the Decent Homes Standard and the Regulator of Social Housing's consumer standards.

What you will do

• Own the end-to‑end responsive repairs process and keep residents informed throughout.
• Diagnose and prioritise repairs, raise and vary works orders, and prevent jobs becoming overdue.
• Manage contractor performance, quality, safety, valuations, variations and invoices.
• Carry out pre- and post-inspections and assess more complex repair cases.
• Coordinate urgent and significant hazard responses within statutory timescales.
• Monitor repairs performance, budgets and resident satisfaction, using data to drive improvement.
• Support complaint and disrepair responses with accurate evidence and records.

About you

You will have experience of managing or coordinating responsive repairs, ideally in social housing, together with practical knowledge of residential building defects and common repairs. You will be confident managing contractors, carrying out inspections, resolving complaints, analysing performance information and communicating clearly with residents, colleagues and suppliers.

Knowledge of landlord repairing obligations, Awaab's Law, HHSRS, the Decent Homes Standard and site health and safety is essential. A relevant building, construction, surveying or housing qualification, and HHSRS or damp and mould training, would be an advantage. Above all, you will be customer‑focused, organised and willing to take ownership through to a successful outcome.

Why join us?

As part of a small specialist provider, you will have the opportunity to see the impact of your work, build strong relationships across the organisation and help shape a responsive, resident‑centred repairs service. If you want a varied role where good judgement, attention to detail and follow‑through genuinely matter, we would like to hear from you.

Ability Housing Association is committed to equality, diversity and inclusion and welcomes applications from all suitably qualified candidates.

Annual leave: 25 Days + BH