Housing Repairs Officer

Vivid Resourcing Ltd; London Borough of Southwark; On-site; GBP 35,000 - 48,000; Full time

Job summary

Vivid Resourcing Ltd seeks an experienced Repairs Officer to join the Housing Repairs and Compliance team. You will manage responsive repairs, voids, and planned maintenance while ensuring compliance with Awaab's Law, the Decent Homes Standard, and fire safety requirements.

You will support safeguarding and interact with residents and internal teams. The role requires strong repair and disrepair casework knowledge, a resident-focused approach, and the ability to work across multiple housing

Qualifications

• Proven experience in repairs/disrepair/voids within housing sector.
• Strong knowledge of Decent Homes, Awaab's Law, damp and mould regulations, and fire safety.
• Experience managing disrepair cases and complaint/claims processes.
• Proficient in housing management systems (Orchard, Genero, SDM, NEC, Northgate, or similar).

Responsibilities

• Manage caseload of responsive repairs, voids, and planned maintenance to timescales and quality standards.
• Handle disrepair cases and complaints in line with regulatory requirements.
• Ensure compliance with Awaab's Law, Decent Homes, damp and mould policy, fire safety, and health & safety obligations.
• Conduct property inspections, void checks, and diagnostics to identify works required.
• Liaise with contractors, surveyors, and internal teams to ensure repairs are delivered to a high standard.
• Maintain records on housing management systems.
• Work with tenancy, neighbourhood, and estate management colleagues to resolve safety issues.
• Support safeguarding and respond to vulnerable residents' needs.
• Represent the service at resident meetings and governance processes.

Skills

Communication

Negotiation

Organisation

Tools

Orchard

NEC

Northgate

Genero

SDM

Job description

About the Role

We are seeking an experienced Repairs Officer to join our Housing Repairs and Compliance team. You will play a key role in delivering high-quality responsive repairs, voids, and planned maintenance services to our residents, while ensuring full compliance with statutory and regulatory standards — including Awaab's Law, the Decent Homes Standard, and fire safety requirements.

This is an excellent opportunity for a housing professional with a strong understanding of repairs, disrepair casework, and tenant safety to make a real difference to the quality and safety of council housing stock.

Key Responsibilities

• Manage a caseload of responsive repairs, voids, and planned maintenance works, ensuring works are diagnosed, scheduled, and completed to agreed timescales and quality standards.


• Handle disrepair cases and complaint/claim management in line with legal and regulatory requirements.


• Ensure compliance with Awaab's Law, Decent Homes Standard, damp and mould policy, fire safety, and wider health & safety obligations.


• Conduct property inspections, void checks, and repairs diagnostics to identify works required and prevent recurring issues.


• Liaise with contractors, surveyors, and internal teams to ensure repairs are delivered efficiently and to a high standard.


• Maintain accurate records on housing management systems (e.g. Orchard, NEC, Northgate, or similar).


• Work closely with tenancy, neighbourhood, and estate management colleagues to identify and resolve issues affecting resident safety and satisfaction.


• Support safeguarding practices and respond appropriately to vulnerable residents' needs.


• Represent the service at resident meetings, ombudsman reviews, and internal governance processes as required.

What We're Looking For

• Proven experience in a repairs, disrepair, voids, or property-related role within local authority, housing association, or registered provider housing.


• Strong working knowledge of Decent Homes, Awaab's Law, damp and mould regulations, and fire safety compliance.


• Experience managing disrepair cases and/or complaint and claims processes.


• Confident using housing management systems (Orchard, Genero, SDM, NEC, Northgate, or similar).


• Excellent communication, negotiation, and organisational skills, with the ability to manage a busy and varied caseload.


• A resident-focused approach, with sound judgement and a proactive attitude to problem-solving.


• Understanding of wider housing management principles (tenancy, ASB, estate management) is desirable but not essential