Repairs Customer Service & Order Specialist

Safran; Bocking; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday

Long service holiday

Holiday Buy & Sell

Life Assurance: 8× annual salary

Pension Scheme

Health & Wellbeing

Cash Health Plan

Employee Assistance Programme

Wellbeing events

Sick pay

Income protection

Enhanced maternity leave

Training & mobility opportunities

Job summary

Safran in Braintree, East of England is seeking a Customer Service Representative to manage customer orders from receipt through invoicing, ensuring on-time delivery and compliance with contractual requirements.

You will act as the primary liaison between customers and internal teams, provide quotations and updates, and support continuous improvement and customer satisfaction in a busy repair process.

Qualifications

• Experience in customer service, sales administration, order management, or aftermarket support.
• Customer-centric mindset with a commitment to delivering an outstanding customer experience.
• Strong communication and relationship-building skills.
• Excellent organizational skills with the ability to manage multiple tasks and priorities.
• High attention to detail and accuracy when handling customer orders and documentation.
• Previous experience in an aerospace, manufacturing, or MRO environment is desirable but not essential.

Responsibilities

• Manage orders from receipt through to invoicing, ensuring data accuracy and compliance with customer requirements.
• Act as the primary customer contact, providing quotations, repair updates, documentation, and proactive communication throughout the process.
• Process orders, quotations, warranties, invoices, and repair reports within the ERP system.
• Monitor commercial performance, including margins, and escalating issues where required.
• Coordinate with all departments to ensure on-time execution.
• Maintain accurate records and support continuous improvement and customer satisfaction initiatives.

Skills

Customer service

Sales administration

Order management

Communication

Organization

Attention to detail

Job description

Safran in Braintree, East of England is seeking a Customer Service Representative to manage customer orders from receipt through invoicing, ensuring on-time delivery and compliance with contractual requirements.

You will act as the primary liaison between customers and internal teams, provide quotations and updates, and support continuous improvement and customer satisfaction in a busy repair process.