Customer Service Administrator

Staffline; Tewkesbury; On-site; GBP 21,000 - 27,000; Full time

Job summary

Staffline in the United Kingdom is seeking a highly organised and detail‑oriented Customer Service Administrator to support repair and order processing within a busy engineering and manufacturing environment. The role requires strong administrative and data-entry skills, with a focus on accuracy and customer service in a fast-paced setting.

Duties include processing repair orders, reviewing contracts, applying export controls, maintaining order records, and assisting with new customer accounts

Qualifications

• Experience in administration, customer service, order processing, or a similar transactional role.
• Strong attention to detail and ability to work accurately with large volumes of information.
• Comfortable managing multiple priorities and customer requirements.
• Proficient with using Microsoft Office and with processing customer data.
• Experience within engineering, manufacturing, repairs, logistics, or supply chain environments would be advantageous.

Responsibilities

• Processing and acknowledging customer repair orders accurately and efficiently.
• Reviewing customer orders and contracts, ensuring that all requirements are correctly captured.
• Verifying and applying export control requirements where applicable.
• Maintaining customer-specific order information and documentation.
• Supporting the setup of new customer accounts in collaboration with the Finance team.
• Providing updates on repair orders and work-in-progress.
• Ensuring that all customer and repair records are maintained to a high standard of accuracy.

Skills

Administrative experience

Customer service

Data entry

Multitasking

Tools

Microsoft Office

Job description

Highly organised and detail-oriented administrator required by industry leading client, to support customer repair and order processing activities within a busy engineering and manufacturing environment.

This is an excellent opportunity for someone with strong administrative and data-entry skills who enjoys working in a fast-paced setting where accuracy and customer service are key.

Main Duties - Customer Service Administrator

• Processing and acknowledging customer repair orders accurately and efficiently.
• Reviewing customer orders and contracts, ensuring that all requirements are correctly captured.
• Verifying and applying export control requirements where applicable.
• Maintaining customer-specific order information and documentation.
• Supporting the setup of new customer accounts in collaboration with the Finance team.
• Providing updates on repair orders and work-in-progress.
• Ensuring that all customer and repair records are maintained to a high standard of accuracy.

The ideal candidate will be able to demonstrate the following – Customer Service Administrator

• Previous experience in administration, customer service, order processing, or a similar transactional role.
• Strong attention to detail and ability to work accurately with large volumes of information.
• Comfortable managing multiple priorities and customer requirements.
• Proficient with using Microsoft Office and with and processing customer data.
• Previous experience within engineering, manufacturing, repairs, logistics, or supply chain environments would be advantageous.