Repairs Customer Service & Order Coordinator (Aerospace)

Safran; Great Notley; Presencial; GBP 30 000 - 35 000; Tempo integral

Resumo da oferta

Safran in the United Kingdom is seeking a Repairs Customer Service Representative to manage customer orders from receipt through invoicing, with a focus on on-time delivery and contract compliance. You will be the main liaison between customers and internal teams to drive a seamless repair process.

You will coordinate order execution, provide proactive updates, and uphold a high standard of customer satisfaction while maintaining accurate documentation throughout the repair lifecycle.

Qualificações

• Experience in customer service, sales administration, order management or aftermarket support.
• Customer-centric mindset with a focus on customer experience.
• Strong communication and relationship-building skills.
• Excellent organizational skills and attention to detail when handling orders.

Responsabilidades

• Manage orders from receipt through to invoicing, ensuring data accuracy and compliance with customer requirements.
• Act as the primary customer contact, providing quotations, repair updates, documentation, and proactive communication.
• Process orders, quotations, warranties, invoices, and repair reports within the ERP system.
• Monitor commercial performance, including margins, and escalate issues where required.
• Coordinate with all departments to ensure on-time execution.
• Maintain accurate records and support continuous improvement and customer satisfaction initiatives.

Conhecimentos

Customer service

Sales administration

Order management

Aftermarket support

Communication

Organizational skills

Attention to detail

Ferramentas

ERP system

Descrição da oferta de emprego

Safran in the United Kingdom is seeking a Repairs Customer Service Representative to manage customer orders from receipt through invoicing, with a focus on on-time delivery and contract compliance. You will be the main liaison between customers and internal teams to drive a seamless repair process.

You will coordinate order execution, provide proactive updates, and uphold a high standard of customer satisfaction while maintaining accurate documentation throughout the repair lifecycle.