Customer Service Representative

Safran; Great Notley; Sur place; GBP 30 000 - 35 000; Plein temps

Résumé du poste

Safran in the United Kingdom is seeking a Repairs Customer Service Representative to manage customer orders from receipt through invoicing, with a focus on on-time delivery and contract compliance. You will be the main liaison between customers and internal teams to drive a seamless repair process.

You will coordinate order execution, provide proactive updates, and uphold a high standard of customer satisfaction while maintaining accurate documentation throughout the repair lifecycle.

Qualifications

• Experience in customer service, sales administration, order management or aftermarket support.
• Customer-centric mindset with a focus on customer experience.
• Strong communication and relationship-building skills.
• Excellent organizational skills and attention to detail when handling orders.

Responsabilités

• Manage orders from receipt through to invoicing, ensuring data accuracy and compliance with customer requirements.
• Act as the primary customer contact, providing quotations, repair updates, documentation, and proactive communication.
• Process orders, quotations, warranties, invoices, and repair reports within the ERP system.
• Monitor commercial performance, including margins, and escalate issues where required.
• Coordinate with all departments to ensure on-time execution.
• Maintain accurate records and support continuous improvement and customer satisfaction initiatives.

Connaissances

Customer service

Sales administration

Order management

Aftermarket support

Communication

Organizational skills

Attention to detail

Outils

ERP system

Description du poste

Customer Service Representative

£30,000 - 35,000 (DOE)

Braintree, Essex

Safran- Here, we craft excellence together.

At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision.

Your Role:

As a Repairs Customer Service Representative, you will play a key role in managing customer orders from receipt through to invoicing, ensuring a high level of customer satisfaction, on-time delivery, and compliance with contractual requirements.

Acting as the primary link between customers and internal teams, you will coordinate order execution, provide proactive communication, and help deliver an excellent customer experience throughout the repair process.

Key Responsibilities:

• Manage orders from receipt through to invoicing, ensuring data accuracy and compliance with customer requirements.
• Act as the primary customer contact, providing quotations, repair updates, documentation, and proactive communication throughout the process.
• Process orders, quotations, warranties, invoices, and repair reports within the ERP system.
• Monitor commercial performance, including margins, and escalated issues where required.
• Coordinate with all departments to ensure on-time execution.
• Maintain accurate records and support continuous improvement and customer satisfaction initiatives.

What You'll Bring

• Experience in customer service, sales administration, order management, or aftermarket support
• A customer-centric mindset and a commitment to delivering an outstanding customer experience.
• Strong communication and relationship-building skills.
• Excellent organizational skills with the ability to manage multiple tasks and priorities
• High attention to detail and accuracy when handling customer orders and documentation

*Previous experience in an aerospace, manufacturing, or MRO environment is desirable but not essential.

Here, we craft excellence together.

We understand that diversity and inclusion make teams stronger. We are committed to fair and equitable employment practices for everyone.

We know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert. We encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role.

Please let us know if you would like to discuss any reasonable adjustments to the hiring process that may better facilitate your participation.