Customer Repair & Order Administrator

Omega Resource Group; Tewkesbury; On-site; GBP 21,000 - 25,000; Full time

Job summary

Omega Resource Group is seeking a highly organised Customer Service Administrator in Tewkesbury to support customer repair and order processing within a busy engineering and manufacturing environment. The role emphasises accuracy, strong data-entry skills and excellent customer service.

You will process and acknowledge repair orders, review customer contracts, apply export controls where required, maintain account data, and assist with new customer setups alongside Finance, delivering quality

Qualifications

• Previous experience in administration, customer service, order processing, or a similar transactional role.
• Strong attention to detail and ability to work accurately with large volumes of information.
• Comfortable managing multiple priorities and customer requirements.
• Proficient with using Microsoft Office and processing customer data.
• Experience within engineering, manufacturing, repairs, logistics or supply chain environments is advantageous.

Responsibilities

• Processing and acknowledging customer repair orders accurately and efficiently.
• Reviewing customer orders and contracts, ensuring that all requirements are correctly captured.
• Verifying and applying export control requirements where applicable.
• Maintaining customer-specific order information and documentation.
• Supporting the setup of new customer accounts in collaboration with the Finance team.
• Providing updates on repair orders and work-in-progress.
• Ensuring that all customer and repair records are maintained to a high standard of accuracy.

Skills

Administration

Customer service

Order processing

Data entry

Microsoft Office

Attention to detail

Education

General Education

Tools

Microsoft Office

CRM systems

Job description

Omega Resource Group is seeking a highly organised Customer Service Administrator in Tewkesbury to support customer repair and order processing within a busy engineering and manufacturing environment. The role emphasises accuracy, strong data-entry skills and excellent customer service.

You will process and acknowledge repair orders, review customer contracts, apply export controls where required, maintain account data, and assist with new customer setups alongside Finance, delivering quality