REPAIRS CO-ORDINATOR (9 month FTC)

Brite Recruitment Ltd; Hull and East Yorkshire; Hybrid; GBP 22,000 - 29,000; Part time

Benefits offered by this job

Pension scheme

Health and well-being plans

Discounted products and services

Tax-efficient benefits

Generous annual leave

Job summary

A recruitment agency is seeking a Repairs Co-ordinator to support repairs completion in a hybrid role based in Hull. The ideal candidate should have experience in administrative and customer service roles, with strong organizational and communication skills. Responsibilities include handling customer calls, meeting SLAs, addressing complaints, and liaising with stakeholders. The role offers a competitive salary and benefits, including a pension scheme and generous leave.

Qualifications

• Proven experience within an administrative, scheduling or customer-service role within property services/repairs.
• Strong experience of producing reports/KPI data for managers.
• Excellent communication skills, over the phone and via email.
• Strong organisational skills.
• Proficient user of Microsoft packages including Word, Excel, Outlook and Teams.

Responsibilities

• Handle a range of customer calls professionally and efficiently, ensuring compliance with processes while meeting the needs of vulnerable customers.
• Ensure accurate information is collected and coordinated to meet the required SLAs for repairs.
• Deal with complaints positively, identifying any shortfalls in service delivery.
• Maintain relationships with internal and external stakeholders such as managers and trade colleagues.

Skills

Customer service

Scheduling

Communication

Organizational skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Tools

Microsoft Word

Excel

Outlook

Teams

Job description

REPAIRS CO-ORDINATOR (UP TO 9 MONTH FTC)

HULL, HYBRID

We have a great opportunity for an accomplished Repairs Co‑ordinator to join our client’s welcoming team. As a Repairs Co‑ordinator, you will be supporting the completion of repairs within a specific work stream.

BENEFITS

Not only does this role offer a competitive salary, but it also includes a range of other benefits, including: a pension scheme, health and well‑being plans, discounted products and services, tax‑efficient benefits and generous annual leave.

RESPONSIBILITIES

• Handle a range of customer calls professionally and efficiently, ensuring compliance with processes while meeting the needs of vulnerable customers.
• Ensure accurate information is collected and coordinated to meet the required SLAs for repairs.
• Deal with complaints positively, identifying any shortfalls in service delivery.
• Maintain relationships with internal and external stakeholders such as managers and trade colleagues.

REQUIRED SKILLS & EXPERIENCE

• Proven experience within an administrative, scheduling or customer‑service role within property services/repairs.
• Strong experience of producing reports/ KPI data for managers.
• Excellent communication skills, over the phone and via email.
• Strong organisational skills.
• Proficient user of Microsoft packages including Word, Excel, Outlook and Teams.

NEXT STEPS

If you’re interested, apply today with your current CV. Our team will review your application to see if it’s a match and will get in touch to learn more about you. If you are not contacted within 7 days, please assume your application was not selected.

Seniority level

Associate

Employment type

Contract

Job function

Customer Service

Industries

Facilities Services