Service Coordinator

KCGroup; Stratford-upon-Avon; Hybrid; GBP 17,908 - 23,419; Full time

Job summary

KCGroup is seeking a Service Coordinator to support a busy Property Repairs team on a 12-week temporary contract in Stratford-upon-Avon. The role is full-time, paying £15 per hour, with hybrid working Monday–Friday, 9:00am–5:00pm.

You will coordinate works orders, liaise with customers and contractors, process invoices and monitor SLA performance to ensure repairs are completed efficiently. Contact [e-mail] for more information.

Qualifications

• Strong coordination and administration skills.
• Experience in repairs, property, housing or a similar coordination role.
• Confident using CRM systems and handling customer contact.
• Organised, proactive and able to manage multiple priorities.

Responsibilities

• Manage works orders and CRM task workflows.
• Liaise with customers and contractors to progress and resolve repairs.
• Process invoices, valuations, payment schedules and purchase orders.
• Monitor job progress, WIP levels and SLA performance.
• Support contractor performance monitoring and reporting.
• Respond to written and telephone enquiries and update systems accordingly.

Skills

CRM systems

Customer liaison

Coordination

Administration

Tools

CRM software

Job description

We are seeking a Service Coordinator to support a busy Property Repairs team, delivering a customer‑focused approach to repairs management.

This is a full‑time temporary 12‑week contract( with potential for extension) paying £15 per hour, working hybrid Monday–Friday, 9:00am–5:00pm in the Stratford Upon Avon area.

The role involves coordinating works orders, liaising with customers and contractors, and providing financial and administrative support to ensure repairs are completed efficiently and to agreed service levels.

Key Responsibilities of the Service Coordinator role:

• Manage works orders and CRM task workflows
• Liaise with customers and contractors to progress and resolve repairs
• Process invoices, valuations, payment schedules and purchase orders
• Monitor job progress, WIP levels and SLA performance
• Support contractor performance monitoring and reporting
• Respond to written and telephone enquiries and update systems accordingly

Ideal Candidate for the Service Coordinator role:

• Strong coordination and administration skills
• Experience in repairs, property, housing or a similar coordination role
• Confident using CRM systems and handling customer contact
• Organised, proactive and able to manage multiple priorities

For more Information on the role, please contact [e-mail] or on 01217050077. Should your application be unsuccessful, your CV will be kept on file for future vacancies.