Repairs Administrator

Sellick Partnership; Wolsingham; On-site; GBP 30,000 - 32,000; Full time

Job summary

Sellick Partnership is recruiting a Temporary Repairs Administrator for a busy County Durham team. The role is full-time and ongoing, offering the 15.72 per hour PAYE rate and a 37-hour week (Mon-Fri).

You will coordinate appointments, schedule repair and maintenance work, liaise with customers and operatives, and ensure records are accurate across internal systems to deliver efficient service.

Qualifications

• Previous administrative or customer service experience.
• Experience using Salesforce would be advantageous.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple tasks and work effectively in a fast-paced environment.
• Strong attention to detail and organisational skills.

Responsibilities

• Schedule and allocate work to operatives within agreed timeframes.
• Manage inbound and outbound calls to arrange customer appointments.
• Monitor workloads and adjust schedules to maximise productivity.
• Maintain accurate, up-to-date records across internal systems.
• Liaise with internal teams to track repairs, materials, and progress.
• Deliver excellent customer service and resolve queries or complaints.

Skills

Administrative experience

Customer service experience

Excellent communication

Multitasking

Attention to detail

Tools

Salesforce

Job description

Repairs Administrator

County Durham
Full-time, Temporary (Ongoing)
15.72 PAYE hour
37 hours per week (Monday - Friday)

Driving licence required

We are currently recruiting for a Temporary Administrator on an ongoing basis, offering an excellent opportunity to join a busy and customer-focused team.

In this role, you will be responsible for coordinating appointments, scheduling repair and maintenance activities, liaising with customers and operatives, and ensuring all work is planned and delivered efficiently while maintaining accurate records across internal systems.

Key Responsibilities of the Repairs Administrator

• Schedule and allocate work to operatives within agreed timeframes
• Manage inbound and outbound calls to arrange customer appointments
• Monitor workloads and adjust schedules to maximise productivity
• Maintain accurate, up-to-date records across internal systems
• Liaise with internal teams to track repairs, materials, and progress
• Deliver excellent customer service and resolve queries or complaints

The successful Repairs Administrator will have

• Previous administrative or customer service experience.
• Experience using Salesforce would be advantageous
• Excellent communication skills, both written and verbal.
• Ability to manage multiple tasks and work effectively in a fast-paced environment.
• Strong attention to detail and organisational skills.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.