Repairs Administrator

Vivid Resourcing Ltd; Greater London; On-site; GBP 17,000 - 25,000; Full time

Job summary

Vivid Resourcing Ltd supports a housing association in Greater Glasgow to recruit an Interim Repairs Administrator. You will log, schedule and track repair requests, book appointments, and keep records accurate while liaising with tenants, contractors and the repairs team to drive timely resolutions.

The role requires an organised communicator with housing or repairs admin experience who can handle varied workloads, learn systems quickly and maintain a calm, helpful tenant service ethos.

Qualifications

• Experience in an administration role, ideally in housing, repairs or maintenance.
• Understanding of how a repairs service operates.
• Comfort handling tenant and contractor enquiries, including sensitive or urgent situations.
• Excellent organisation and ability to manage a busy workload to deadlines.
• Accurate data entry and record keeping using housing systems and MS Office.

Responsibilities

• Log and process repair requests from tenants by phone, email and other channels.
• Raise, issue and track works orders to in-house teams and contractors.
• Book appointments and coordinate access with tenants and operatives.
• Monitor job progress, chase updates and ensure repairs are completed on time.
• Keep housing and repairs systems accurate and up to date.
• Respond to tenant, contractor and colleague queries clearly and courteously.
• Support handling of complaints, follow-up actions and urgent/e emergency repairs.
• Check completed works, invoices and job records for accuracy.
• Produce routine reports and support performance monitoring for the repairs service.
• Follow data protection, health and safety and housing sector procedures.

Skills

Administration experience

Housing knowledge

Organisational skills

Data entry accuracy

Microsoft Office

Tools

Housing management systems

Job description

Location: Greater Glasgow, Scotland
Contract: Interim

About the role

Our client is looking for a Repairs Administrator to join their team on an interim basis. The role supports the repairs service that keeps tenants’ homes safe and in good condition, and it helps make sure jobs are logged, scheduled and completed without unnecessary delay.

You will be the link between tenants, contractors and the repairs team. That means taking and logging repair requests, raising and tracking works orders, booking appointments and keeping records accurate and up to date. You will also respond to queries and chase progress, so tenants are kept informed and issues are dealt with promptly.

The successful candidate will be organised, confident on the phone and comfortable working through a busy and varied workload. This is a good fit for someone with housing or repairs administration experience who wants a practical assignment, can pick up systems and processes quickly and will bring a calm, helpful approach to tenant contact.

Main responsibilities

• Log and process repair requests from tenants by phone, email and other channels
• Raise, issue and track works orders to in-house teams and contractors
• Book appointments and coordinate access with tenants and operatives
• Monitor job progress, chase updates and make sure repairs are completed on time
• Keep housing and repairs systems accurate and up to date
• Respond to tenant, contractor and colleague queries clearly and courteously
• Support the handling of complaints, follow‑up actions and urgent or emergency repairs
• Check completed works, invoices and job records for accuracy
• Produce routine reports and support performance monitoring for the repairs service
• Follow data protection, health and safety and housing sector procedures

Requirements

• Previous experience in an administration role, ideally within housing, repairs or maintenance
• Good understanding of how a repairs service operates
• Confident handling tenant and contractor enquiries, including sensitive or urgent situations
• Excellent organisation and the ability to manage a busy workload to deadlines
• Accurate data entry and record keeping skills
• Comfortable using housing management or repairs systems and Microsoft Office
• Clear written and verbal communication skills
• A professional and empathetic approach when dealing with tenants
• Able to work in Greater Glasgow

The offer

• Interim position with a housing association in Scotland
• Varied work at the centre of a busy repairs service
• Rate, start date, contract duration and working pattern to be confirmed with candidates

If you are an experienced repairs administrator looking for an interim assignment in Clydebank, this role offers varied work and the chance to make a quick contribution to a busy housing team.