Repairs Admin - Social Housing (Glasgow, 6-month)

RG Setsquare; Glasgow; Presencial; GBP 24.000 - 30.000; Jornada completa

Descripción de la vacante

RG Setsquare in Glasgow is seeking a Repairs Administrator to join the busy Property Services team on an initial 6-month temporary contract. The role focuses on providing administrative and customer service support across reactive repairs and void maintenance.

You will handle enquiries, log repairs, coordinate appointments, and liaise with contractors and tenants while maintaining accurate maintenance records.

Formación

• Previous experience in administration, repairs coordination, property maintenance or a similar customer-focused role.
• Excellent communication and organisational skills.
• The ability to manage a busy workload and prioritise effectively.
• Strong IT skills and experience using CRM or database systems.
• A proactive, helpful approach and excellent attention to detail.
• The ability to work confidently with customers, contractors and colleagues.

Responsabilidades

• Handling incoming repairs enquiries by telephone, email and in person.
• Logging repairs and raising works orders on the housing management system.
• Coordinating appointments and inspections for Maintenance Officers.
• Liaising with contractors, tenants and utility companies to ensure repairs progress efficiently.
• Monitoring void property repairs and supporting the turnaround of empty properties.
• Updating maintenance records, compliance information and property databases.
• Assisting with contractor invoices and general administration.
• Logging customer complaints and supporting customer satisfaction processes.
• Providing administrative support to the wider Property Services team.

Conocimientos

Administration

Repairs coordination

Customer service

CRM systems

Herramientas

QL housing system

Descripción del empleo

RG Setsquare in Glasgow is seeking a Repairs Administrator to join the busy Property Services team on an initial 6-month temporary contract. The role focuses on providing administrative and customer service support across reactive repairs and void maintenance.

You will handle enquiries, log repairs, coordinate appointments, and liaise with contractors and tenants while maintaining accurate maintenance records.